Why is it necessary to file a complaint when 2 store managers had to come by to fix the cashier’s screwup? I suspect that they don’t need you writing a letter to inform them that the cashier made a mistake.
People get confused, sometimes hilariously confused, that doesn’t mean they’re stupid, or deserve to be fired, or transferred or anything, it just means they got confused. If this is a common occurence with this cashier, then that’s a reason to transfer or fire him, if it’s a one time thing, no way.
Oh for heaven’s sake! I’ve done that before-with a check, you might need to have the manager do a void or something, because there’s a certain way a check has to be processed or counted or whatever, but even if you enter the wrong amount (say, type 200 instead of 20), as long as you give the correct change, you’re good.
As for him saying that Safeway will make him pay, that’s bullshit. If they do, they’re breaking the law, from what I understand.
I live my life from blonde moment to blonde moment. I have been monumentally confused in my day. I have had moments that made the girls in the blonde jokes look good. I was never an asshole about it when someone pointed out my mistake. No one is even implying he should get fired because of his mistake, but because he was rude and obnoxious and cursed at/in front of the customer.
I am sure if the cashier said “Ok, I see, I mistyped the number. Hang on a sec while I get a manager to undo it.” this pitting wouldn’t even be here. Even if the cashier remained confused and kept asking for the $27, but in a nicer way it probably would have made a funny MPSIMS thread.
Sounds like Too Much Trust In Technology. The EPOS system tells you how much change to make, or how much is still due to be paid; you don’t have to think about it, or develop the necessary skills to be able to think about it. It seems a very absurd mistake to make, sure, and I think most people would have been able to see sense, but I wouldn’t be at all surprised to learn that somewhere along the way, it had been drummed into this shop assistant that ‘you do exactly what the till tells you to do; you don’t deviate an inch’, or some such.
-This is what I thought. And I understand that. But surely he had a checking account of his own and should have been able to wrap his head around the concept that my bank would have debited my account more than the $85.60.
I assumed the fact that 2 managers were involved would be enough to draw attention to his inability to handle a register. To me the kicker was his “Fuck it” comment. Not only did he say that to a customer, but he said it in front of his manager who seemed to have cared less.
Yes, mistakes happen, but there way absolutely NO excuse for the cashier’s shitty attitude and for swearing at a customer. If the cashier can’t handle an awkward situation without losing his temper he has absolutely no business being in a retail job and should certainly be fired. Minimum wage or not, he’s not entitled to that job if he can’t keep from cursing at a customer.
The manager was equally at fault for letting the comment pass unchallenged. He should have made the cashier apologise to the OP at the very least and should probably have offered vouchers or something as a gesture of good will.
You should have told him you understood that he entered the incorrect amount “by mistake” and admitted you wrote the wrong check “by mistake” and then written him a check for 27 dollars. Happiness all around!
I agree that mistakes get made and people get confused, so I would definitely be in the group who was pissed about the guy copping an attitude when he makes an error and then apparently is too dense to see his error.
In a small way, I understand the manager’s refusal. When I was trained as a cashier many, many moons ago, they drilled into us that this was a common scam that customers pulled: saying that they had given you a larger bill than they actually had and demanding the difference. The manager did the right thing in counting the till. If it didn’t show a ten dollar overage, there was nothing for her to do unless she had security camera footage. (The fact that the register till wasn’t correct anyway is another kettle of fish in her mind.) She certainly wasn’t going to take your word for it.
Offering to show them the contents of your pockets isn’t going to help. As you said, she left the room and you were alone for a few minutes while you were trying to call the cashier back. You could have stuffed the money into your shoe or up your ass for all they know. (Stranger things have happened in the realm of customer service!)
I tried to get a driver’s license in a just-moved-to state. Since I just rented a room for the time being all I had was a hand written receipt.
“No, we only accept computer generated receipts,” said the DMV cop.
“Oh,” I said. “Computer generated, I’ll be right back.”
He was probably in some crazy mindset of, “oh, I swiped her card for $58. I need to swipe it again for $27.”
The question here is why you’re still writing checks at the grocery store at all. At least this episode should convince you to get with the 21st century.
So, there is a $27 dollar difference between what you paid and what he entered? So he then asks you for $27 so that he can enter $27 more dollars (after confirming that yes, you did actually pay the full amount)?
Since what you paid does not have to have any direct bearing on what he enters, why couldn’t he just have entered another payment for $27? Without the manager? He was going to do that anyway, if you handed him an additional $27? I just don’t understand how this could have gotten as screwed up as it did.
Yeah, OK, either that can happen, even though retards have been manning cash registers since the keys had roman numerals on them, or the OP can get a FUCKING ATM card that she can swipe and punch in 4 digits to activate.
Passing a check at a grocery store. :rolleyes: I think Henny Youngman had a funny bit about that.
Yeah, back when I worked at a movie theater (before they had fancy ticket printers and electronic cash registers), we were taught to put the customer’s money to the side, on the counter, in view of the customer. Then, we’d count out the change and give it to the customer. THEN, and only then, we would put the customer’s money in the cash drawer. That way, if the customer had any question in his mind about, “Did I give you a $10 or a $20?”, the bill was still in plain view, no question about a mix-up. Really, it helped prevent errors on both sides, since I could easily glance at the bill and remember how much change to give.
I would have walked out of the store long before it got to the 2nd manager stage. I have done so, in fact. Nothing gets the attention of management more than a loud “Fuck this!” and a storm-out by a customer, leaving a basket of groceries behind. I have a very low threshold for incompetence.
But yeah, an ATM card would have saved a lot of trouble.