I’ve been sending boxes of random snacks and miscellanea to my kid who left for college and have been shipping in a ‘OneRate’ box via Fedex. I’m not really sure about all the shipping options, but for $15 or $20, I can cram as much stuff in the good-sized box as I can fit into it, and it arrives at her place about 2 days later. (Mini candy bars make great packing ‘peanuts’ when sending bananas- LOL!).
I went yesterday to send a box and of course the line was long since everyone is shipping for Christmas.
I couldn’t remember if it was the white box or the brown box that is used for the one-rate shipping, so I asked one of the clerks (it’s the white box) and then packed the box up and got in line. I also could not remember if I was supposed to fill out a mailing label, so I got a label and filled it out while waiting in line. I seem to recall that the clerk typed the mailing info into the computer in the past, but I had also filled out the form, too, and the place was very busy. I didn’t want to waste anyone’s time.
After about 30 minutes, I finally made it to the front of the line when a new guy showed up, opened a new register, and called out “Next!”. He looked kinda cranky, but it was my turn.
Me: I’d like to ship this using flat rate. (Sets package on scale.)
Crank: We don’t have flat rate.
Me:… Um. Actually, you do.
(No response, followed by long wait while cranky guy transfers the info from the shipping label to the computer.)
Crank: $35.00.
Me: … (Thinking "What to do? I know it usually only costs $15 or $20 bucks, tops, to mail this package. This package is only 3 pounds. One package I sent was 20 pounds. What’s wrong here? Why is he charging me twice the usual amount? How much do I want to keep that extra twenty bucks?)
Me: If you don’t mind, I’ll just go get back in line.
Crank: (Stares at me. No response.)
As I reached the end of the line, I turned around just in time to see him throw my shipping label away. I’m thinking ‘Great. Now I’ll have to look up the address again.’
After another 30 minutes, I finally get to the front of the line again.
Me: I’d like to ship this flat-rate.
Clerk: OK. (proceeds to start typing the address.)
Clerk: OK- Please check the addresses on the screen and that will be $14.00.
Me: (Pays bill.) When that other guy was helping me, he told me there was no flat rate and that the charge was $35.00. Does he not know what he’s doing?
Clerk: Oh, we don’t have “Flat-rate,” we have “One-rate.”
Me: Really? He was going to charge me $21 extra for using a wrong word? Is he really that cranky?
Clerk: Um. I don’t really know what to say here.
Me: Ah. It’s OK. I work with some cranks, too. It’s clear you guys are very busy right now. Maybe you could give him a day off or something. I’m not sure he’s gonna get a visit from Santa this year.
Clerk: (giggling). Yeah. That’s my boss. I guess every work place has a crank.