Furious At My New Landlords! They Won't Make Repairs!

I was finally able to move out of my old apartment. It was rodent infested, in a high crime neighborhood, 500 something feet (as opposed to the apartment in Somerton which was almost 800), yet the rent ws more each month than my old apartment in Somerton- plus gas and water.

I noted when we first began moving stuff into my new place in University City that there were some problems that maintenance needed to address- One of the three bulbs in the bathroom fixture was out. I was unsure whether I was responsibl for new bulbs or if management was. So, I mentioned it to management. The mailbox key they provided fit the mailbox. It turned the lock mechanism. However, the little metal arm that is supposed to prevent the mailbox door from being opened was missing. My mailbox will not stay closed. Anybody who makes it past the front door (which can only be unlocked by entering a four digit code on a keypad) can get into my mailbox. When maintenance painted the apartment after the last tenant moved out, they used some kind of spray device. I know because, apparently being incredibly stupid, they failed to cover the cable outlet in the wall. The threads on the outside are filled with paint. The inside, where the needle thing goes, is completely blocked with paint. There are three windows in the kitchen. The window on the left does not stay open. When I tried opening the middle window, it came out of the track and almost fell on my head. The window on the right is stuck and cannot be opened. There are three windows in the living room area. The lef window will open. But it has no screen. The middle window is currently occupied by the air conditioning unit my friend Joe installed for me. The window on the right is stuck and cannot be opened. While moving in the last of my stuff, one friend smelled gas. I immediately called Philadelphia Gas Works. They sent two workers right over. They detected an internal gas leak in the oven/range. They shut off gas to the oven/range. I infomed management of this development. Today, after many e-mails and phone calls, I finally got a response from management.

She said she was unable to “accomodate my list of demands”. She said she could move me to another apartment or another building. She did not specify, but I have no doubt she meant ‘you can move to another apartment but you will be charged more’.

Since I contacted management about a month ago, only one repair has been made. I contacted Comcast Xfinity about the paintcovered cable outlet. I eventually made them understand my situation (I was living in the rat hole and my Xfinity service worked fine there. I needed it to work at my new apartemnt.). I scheduled an appointment for a worker to come out on the even then likely possibility that building management would not fix things before I was due to move in. The Xfinity worker said that outlets get painted over all the time, and that he could fix it. True to his word it took us more time to move furniture out of the way than it took him to unscrew the plate, cut off the paint covered cable head, and attach a new head. No thanks to building management, I was able to connect my router and get internet access.

I am beyond furious. Which one of my requests was unreasonable? Windows that safely open and have screens? Internet access that, as I repeatedly stressed to management, I need to do my work from home job? A secure mailbox? An oven and range that function safely? Please, explain to me just where I was out of line.

Is there a renters advocacy agency or nonprofit where you live? This sounds like classic slumlord behavior. Document, document, document, and get some help holding them accountable.

Are you subsidized in any way?

Call them and report the management company.
The onsight manager is just a paid peon. I assure you they don’t give a crap about your needs.

Tell the post office about the door on your mailbox.

Change the light bulb yourself.

While you’re at it make sure the smoke alarm has batteries.

A bunch of those issues sound like they may be reportable to any city agencies regarding safety and codes, but a lot of that is going to depend on jurisdiction, here in Colorado, we have this:

In short, the windows and the range at a minimum would require notice. They advise document, document document (exactly as @Left_Hand_of_Dorkness said), and if you get no response (duh) contact the local health department or local government agency. Not that they may -do- anything, but it is CYA for future legal action, which may be your only recourse.

They also make the (good) point that if you end up withholding rent because they won’t comply, that leaves you doubly screwed, because they can take action against you for doing so. I remember your prior thread on the rathole, and it’s effect on your mental health, so despite this being a pit thread, I’m going to send all my textual support, and hope you end up triumphant.

Thankfully the PDF includes some templates that may be helpful for you. I’m sure you can find something similar for your area with the right contact information.

ETA - screw that, I’m smart, your profile says Philadelphia, right?

Your rights as a tenant:

IF correct (big IF for internet law advice)

Indicates you can give them formal notice that if they don’t fix it in a timely manner, that per PA law you can get a reasonable quote to do the repairs and DEDUCT it from the amount you pay in rent. But… they may retaliate, so…

(if they take action against your lease)

But if it comes to that, all that documentation is going to be key.

I happen to be a landlord in PA.

PA has what is known as an implied warrantee of habitability. That means that any safety issue like bad wiring, no heat, raw sewage, etc. must be fixed. You have to give your landlord a reasonable amount of time to fix it. If they don’t, then you can either pay for it to be fixed yourself and deduct that from the rent, or you can simply withhold rent until they fix it. A third option is to terminate the lease, without being required to pay the normal penalties for early lease termination.

The mailbox is not a safety issue.

The threads on the cable outlet are not a safety issue.

The windows are an issue if they are required for an emergency exit.

Leaking gas from an appliance is a safety issue.

Philly may have local codes and laws that are more strict, but according to state law the landlord is required to fix the oven. The landlord is not required to fix the mailbox. Many people in the state have mailboxes that are not secure. If the windows are not needed for an emergency exit then the landlord is not required to fix those either.

If you withhold rent or have the repairs done yourself, you will need to carefully document everything because the landlord can take you to court for unpaid rent. If you can prove that they have violated the implied warrantee of habitability then the court will easily come down on your side. If you withhold rent it’s also a good idea to put the money into a separate account so that you can show that you intend to pay it once things are fixed. Simply not paying it and not setting the money aside can look like you are simply not paying your rent.

I am unsure how to proceed.

I am certain that if I send an e-mail that seems threatening, adversarial or confrontational, management will find some pretext to void my lease and evict me. Off the top of my head, the sheer volume of boxes in my place could be used to claim “an extreme hoarding situation”.

If I ask the same way I did in the first few messages, I’ll get the same response.

At present, I have no idea what to do.

I haven’t rented in a long time, but I remember never wanting to contact the landlord. In your shoes I’d fix the problems myself.

At the behest of my beloved, I shortened the list of repairs to the oven, the mailbox lock and the rightmost window in the living room and sent another e-mail to management.

They replied

This is utter bullshit. Except for the oven, I first notified management of the needed repairs several weeks before I moved in. Plus, how is fixing the windows an inconvenience to me? They are- plain incompetetent, greedy or likely both.

I responded

I wonder if you could talk to the post master about the mailbox? I really have no idea, just a thought I wanted to share. Is there an owner of the property that you could complain to?

I wish you good luck.

Yeah, this. Might be different in the US, but in Canada mailboxes in apartment lobbies are managed by Canada post. They repair the boxes, issue new keys, etc, not the landlord.

How attached to this apartment are you? This:

…sounds to me like they’re, at best, giving you the opportunity to break your lease and walk away, no questions asked. At worst, they’re asking you to leave. That last sentence is the same way stores ‘fire’ customers what feel the need to complain about everything. To be clear, I’m not saying it’s what you’re doing, just that their reply sounds like the ‘we’re clearly not meeting your expectations so we’re asking you to stop shopping here’ line.

From where I’m sitting, I think you have two options. Take what they’re offering you or push for what you’re owed* and risk them not renewing your lease.

*“Owed” as in, things they’re required to provide for you, like a safe living environment (the stove), things that a reasonable person would expect to function properly (windows, mailbox) as well as things that you’re promised in your contract (cable). The windows/mailbox might be more difficult to get, but presumably they’re legally required to fix safety related issues and contractually required to fix things they promised you in exchange for money.

I hadn’t thought of that. I don’t consider myself a karen. With the exception of the lightbulb, I don’t think any of my requests were abnormal, excessive, entitled or karen-ish.

I am not worried about them not renewing my lease. I am very worried that they will decide I am a problem, find some pretext to break my lease and evict me immediately.

To be clear, I’m not saying you are, not at all. When I mentioned customers that feel the need to complain, I’m speaking about people that are complaining about problems that exist only in their head. These are the people, and all of us retail workers have similar stories, that as soon as you see them in the store, you know there’s going to be an argument at some point. They’re going to have a problem with something. The customer that shows up 3 minutes before closing and has the cashier in tears because we’re out of something they wanted. The customer who calls the owner to complain that we wouldn’t unlock the door 3 minutes after closing because she just needed milk. The person that threw a tantrum last week because she didn’t think the cashier said Hi to her, even though a review of the cameras showed that the cashier DID greet her, but she was looking at her phone and didn’t notice it…then she showed up last night to complain about it again.

I think you’re in a ‘pick your battles’ situation.
Maybe talk to some of the other tenants and see what they have to say. Maybe someone else is willing to get the news involved.

Another option is to get the city involved. Either contact your local alder person for some general help, or if you can spot specific violations, tip off the appropriate local inspector(s).

Oh, Landlords!