Right now I have the standard Internet service and Digital Starter. Comcast used to call me almost weekly trying to get me to upgrade to the Triple Play. I’ve always refused, since I like having a phone that works during power outages, and I have no complaints about the quality of my POTS and it’s not that expensive since I don’t have long distance service.
I have now decided I want Digital Preferred since I really miss the National Geographic channel which was moved off starter years ago. Their published rate is $20.00 a month, which is a bit more than I want to pay. Can I call them and tell them I’m think of switching to Dish to get a deal for a year or so? Or will they give me a deal if I just remind them I’ve been a loyal customer for years? And once the deal expires at the end of a year would I be able to extend it, or would I let them downgrade the service and probably have them call me a week later? Do I just talk to sales or is there some sort of “customer retention” department?