I’ve never had an issue with refunds.
I’ve had more problems at a famous Brick and Mortar than I’ve ever had online.
I don’t have to ask for refunds often. But when I have it’s been criminally easy to do.
Temu is the only foreign online retailer that accounts for South Africa’s horrendous customs as part of the purchase price. Not having to deal with SA customs is worth a huge amount of goodwill.
They also ship here way faster than any American or UK-based retailer I’ve ever purchased from, and they carry plus sizes for clothing. Never been disappointed in anything I’ve gotten from them, from clothes to accessories to tools to electronics (RaspberryPi expansion boards, motor driver boards and the like). I am selective in what I purchase, though - haven’t fallen for “Ha! You bought the 1/12 scale model of the actual thing you thought you were buying” type scams … yet..
Never bought from them - lots of people asked me to start doing Temu haul videos on my channel, but the extent to which they seem to game-ify and gambling-ify their shopping experience, plus their insistence on installation of their app all just seem too shady to me.
I have, and probably will continue to buy from Aliexpress, but I draw the line at Temu.
I’ve probably completed about ~50 orders on Temu, and I’ve never engaged in any gamey stuff – “reward boxes” and the like are just stuff that appears briefly when I open the app. I quickly, reflexively even, close it and continue with what I was doing.
(I actually might have missed out on some discounts that way, but I don’t want to endure watching a pretend roulette wheel or whatever)
And you don’t have to install the app. I do a lot of my shopping on PC.
I only shop from their local website and have never experienced any gamification other than the ubiquitous ‘only 20 left’ type verbiage and ‘-10% now! Add to cart!’ buttons, and even that is no more intrusive than any other stuff on the page.
Strong agree w both of the last two posters. Use the website and you’ll find it’s just another e-commerce vendor.
I find Temu’s total prohibition on Amazon’s oh so common “low prices + high shipping costs” scam to be better for me than the minor irritation of Temu’s “Hurry up; only 3 left!”" exhortations. YMMV of course.
while I have bought clothes from them, I wish they were more upfront about “nationality” of sizes, or offer conversion chart
Almost every clothing item I buy from them has that conversion chart. And actual dimensions in inches and centimeters. They’re also up front when things are labeled with “Asian sizes”.
They have no interest in you expensively sending stuff back because you bought an “L” in Asian which is an “XS” in American. They want you to know the difference.
My complaint about their clothing is that most of their pants are sized by waist only. They do get a longer inseam as they get larger around. But still with Asian proportions.
Which means that as long as shortish long pants with exposed ankles are stylish, their waist vs length proportions work for me. Barely.
I’ve used AliExpress a bit, I’m not sure what Temu would offer that they don’t so haven’t tried. I started using it more when I realized Amazon is mostly the same stuff marked up and quicker shipping. There are some gems on there especially for kids who want “squishies” and mechanical keyboard fidget toys nowadays.
The trick is to change the sort order to “Orders” so you’re buying from sellers who already have had thousands of successful orders rather than one who will disappear on you.
Shipping prices usually aren’t obscene even with tariffs, they’ve figured out how to bypass them.