I just saw that story on the news, and immediately thought of this thread.
I suspect this was the wrong family to be doing a complex maze – they had a young kid and a three-week old , and it was getting dark. Of course they wanted out fast. It think they might’ve gotten lost in the OP’s maze.
According to the news, the owner offered them free tickets if they wanted to come back and try again. They refused.
Here is this year’s maze in these parts. Look how small the cars are to get an idea of how big it is. All those curves are going to make it harder. We get a punch card to punch at different stations. The challenge is to get the whole card punched and, in doing so, visit every part of the maze.