I think the problem is related to spyware, and I did use many of the programs listed in the stickied thread here about fixing those kinds of problems, such as Spybot, AdAware, and AVG anti-virus. Unfortunately, only now after checking the thread again do I see how some of the other advice might’ve been helpful too, but now the real problem is just being able to access the desktop(I’m on a different PC right now).
I believe the spyware program that’s responsible was a .dll file with the term “dxclib” in it, made by DeluxeCommunications. But I couldn’t delete it with any anti-spyware/virus programs while I still had access to the desktop, since they said the program was still in use, so they’d try again upon start-up which still did no good even after multiple tries. And the spyware seemed to have somehow stopped the Internet connection from working, so I couldn’t check online to see more specifics on fixing the problem.
But the PC was last used by my brother before the desktop became inaccessible, and here is what he says were the last things he did before the desktop problem happened:
"- Used Comcast Doctor (I believe that’s what it’s called) program to fix Internet connection.
- It told me to unplug the cable box, wait 30 seconds, then plug back in.
- I did so, and it then said that it needed to alter the Internet connection settings.
- After doing this, it said that the Internet connection was fixed, and that I needed to restart the computer for full changes to take effect.
- I did such, and the computer seemingly started up normally.
- I tested the connection using Internet Explorer, and it seemingly was working fine.
- However, within thirty seconds, several pop-ups began appearing on screen (I suppose it’s important to note that I was on Google when this happened, a site which I’ve never seen use pop-ups for advertising purposes).
- After, perhaps, fifteen more seconds, the computer froze, and I restarted again.
- However, now the OS refuses to open, instead giving me a Blue Screen before restarting again."
So like he says, now the PC won’t go to the desktop. Instead, just before it would usually show the screen for logging into the PC with your username, it switches to a blue screen with a message on it which only stays on screen for a split second before the PC automatically restarts. I recently got a digital camera though, and plan to soon use it capture what the message says before the PC restarts.
I have also attempted every other start up option I know of, including “Last Good Known Configuration,” which does no good, and “Safe Mode,” which just brings me to a black screen that begins to flood with many lines of text that start out like this:
“Multi(0)disk(0)rdisk(0)partition(1)\Windows\system32\drivers”
The lines stay on screen for a few seconds before the PC automatically restarts.
The OS the PC uses is MicroSoft Windows XP Professional, but I’m not certain about many of the other particulars about it. Any and all help or suggestions are appreciated.
Thanks for your time,
Ignatz
