Heat pump owner checking in.
The “Emergency Heat” selection on a heat pump thermostat is a bit a misnomer. In my opinion it should be labeled “Aux. Heat Only”, as that is typically what it does.
See, air-source heat pumps, when run in cool environments, don’t pull enough heat from the air to heat the house. The thermostat detects when enough heat isn’t being supplied, and kick on the aux. heat to meet the temperature requested. This happens periodically depending on the temperature and heat loss of your home.
For instance, right now it is about 28 degrees outside. The heat pump itself seems to do OK most of the time, but some of the time it is kicking on the aux heat (which in my situation is 2 x 20kW electric strips). If it gets colder, it calls on the aux heat even more.
In normal operation when the thermostat calls for the aux heat, it keeps the heat pump running as well, so you are getting some heat from the heat pump, which is supplemented by the aux heat. So both can be running at the same time.
In “Emergency Heat” mode, it just runs the aux heat, and the heat pump shuts off completley. So Emergency Heat mode is just running your aux heat.
There are a couple of situations I could imagine switching into Emergency mode:
[ul]
[li]It is so bitterly cold that your heat pump is pumping almost zero usable heat into the coils in your air handler – thus it is just wasting electricity operating the heat pump compressor.[/li][li]Something is wrong with your heat pump, and you wish to just use your aux heat to prevent damage to your heat pump.[/li][/ul]
So if your house can the temperature the thermostat calls for, either in normal or Emergency Heat mode, you have a problem with either the heat pump or the aux heat (which sounds like heat strips in your case). Since it is providing some heat, but you don’t notice the air coming out of the registers being notably warmer, my bet is that something is wrong with your aux heat system.