Medecins Sans Frontieres
Accounts Dept (Subscriptions)
PO Box 847
BROADWAY, NSW 2007
Dear Sir or Madam
In the past few months we have had the following interactions with your charity, which have convinced us that our donations would be better used elsewhere:
1. When we initially signed up, MSF wanted us to make a bigger monthly donation than we could afford. When I explained that our financial situation didn’t give us that kind of discretionary budget, I was told, in a doubtful tone, that it was ‘probably okay’, because ‘every little bit helps’.
To us, our donation was not a ‘little bit’. It was not trivial. This really should have been sufficient warning at the outset; any charity that can afford to trivialise $20 per month is clearly operating on a different level than the people it’s soliciting from.
2. About six months later, I received unsolicited email from a company which turned out to be associated with MSF, despite having been assured initially that my email address would never be given out.
MSF had given no indication that contact would be made by that client, and the first I knew of it was when the email appeared in my in-box with a secretive ‘we can’t tell you why we’re talking to you’ message and a hyperlink to an external web page.
I don’t know if your company is familiar with the concept of ‘phishing’, but emails like that should never be sent without explanation – if at all.
3. We continue to receive printed updates, despite having asked for all updates to be via email only. This is a clear waste of money, as well as being environmentally insensitive.
4. I was persistently called at home (almost daily, over a period of weeks). The caller spoke with my husband but wouldn’t give him any indication of what they wanted.
He kept advising them of my working hours, but it still took several weeks before anyone actually rang during my normal home time.
At that point, I was given a marketing spiel in which I was essentially told, “Hey, thanks for the money: now give us more.” Apparently, my monthly donation continues to be inadequate.
Well, Medecins Sans Frontieres, that’s the final straw. No More.
A few months ago, my husband lost his job. My permanent job is 2 days a week as an ASO2 Administrative Clerk; I’ve had to take on two extra jobs as a ‘casual’ employee just to try and make ends meet. Even so, we’re slowly bleeding money.
Despite our income being more than halved, we maintained our subscription to MSF; however, we have since decided that the money we provide, trivial as it is to your company, can be better applied to our own expenses.
I genuinely wish MSF well in the field, but I no longer wish to support a ‘charity’ which:
- Harasses its donors to tell them they’re not paying enough.
- Spends much of the money it earns on telemarketers and unsolicited printed newsletters
- Generally operates its fundraising department in ways that are unacceptable (and borderline unethical) in any business, let alone a global charity
Please cancel our subscription, effective as of the next billing cycle.
Please also ensure that we are removed from your telemarketing contact lists and your postal advertising database.
[BWP & Husband]