I have a home network that includes a printer and two computers. My computer continually claims the printer is “offline” while my wife has no problem sending things to print from it. This started maybe a week ago; before that I was always able to print from my computer. I have rebooted both the printer and my computer. My computer uses Win-7 (64 bit) and the printer is a Brother HL-2270DW.
Any thoughts? I can’t find anything on the Brother site.
Uninstall and reinstall the brother software.
Are you running a wired and/or wireless network?
If wireless, have you checked the system first strictly via a wired system? Does your printer use different IP addresses between wired and wireless?
It is wireless. I could wire up a computer, but the printer is not near any wire. As I said, my wife’s computer sees it fine, all wireless. I will try uninstalling and reinstalling the software.
Before uninstalling and reinstalling the software, I would go into the control panel on your computer and uninstall and then reinstall the printer itself.
Sounds like an SNMP communication error. Go into your printer’s job window and select Properties>Port tab>Configure ports. Near the bottom you will see a box to toggle on/off SNMP. It’s probably enabled by default. Uncheck the box and see if that works.
This worked. Thanks.
My wife’s computer occasionally has the printer go offline. I turn the printer off and back on again, and it works. For some unknown reason, my wife doing the same thing doesn’t fix the problem.