Hey lady, what the hell is YOUR problem?

That’s basically the way it’s done here (asking a patron to leave, or even bringing the check as a hint before he asks for it would be just rude) , and I’m pretty happy with it. I often dine alone and read while sipping my decaf.

Then again it’s expected, but still, being able to linger in a restaurant plays a large part in the enjoyment, at least for dinner. Being rushed out or having the feeling that they can’t wait for you to leave would be a serious letdown, and I wouldn’t eat out half as much as I do. Actually I would probably quite never eat out with such a pressure.

Having patrons waiting until a table is free is rarely done, too (obvious consequence). On the other hand, there’s no free refills, either.

I wouldn’t like to feel I’m on an assembly line… Restaurants are for leisure, dammit!
When I think about it, hijack : what happens when you’re on a date, for instance, or with friends? Will the staff expect you to leave in quick order even in this case? What’s an “acceptable” duration for a dinner? What actually happens if you stay, say, for three hours and dont seem to intend to leave regardless of how many hints the staff drops? Do they throw you out? How?

clairobscur, allow me to try to explain my view of the matter:

From what I recall of my time in Paris, there really wasn’t a difference between a cafe and a resturant. In the US there is a large difference. Not simply in menu, nor atmosphere, but targetted clientele, too.

In Paris, what I saw was that most cafe had was 50%, or more, of their floor dedicated to small one to two person tables. These could, usually be combined for larger parties, when necessary, but they expected much of their business to be coming from the single diner. In the US, that sort of floor plan is going to be used only by what are called cafes: places that cater as much as possible to the idea of a European afternoon sitting over one’s after meal coffee, and reading the paper or a book, or for long talks with a single other person. Most resturants, proper, however will have a floor plans with maybe 10-15% of the floor dedicated to such small tables. So, when the singleton comes in and insists on sitting in the dining area, (instead of the bar/lounge) there’s already a loss of 75% of the potential revenue for that particular section of floor space, because there’s only one person ordering there.

Then there’s the differences in how larger parties order while lingering after a meal, compared to what I, for example, will do when I’m sitting after a meal reading. I’ll sit there, indulging in free soda refills, and may, if I stay long enough, decide to add a dessert. Usually for the same time that another whole party could have used the same space. As I said before, this isn’t an issue when the eatery is off it’s peak hours, but during that peak time (which in the US is a 90 minute to two hour window) it’s very much a matter of floor space equals money. The larger party, however, will usually be continuing to make orders from the bar, for alcoholic drinks or bottles of wine. And while a singleton diner would have to look at something more on the menu with the thought: Can I eat the whole thing by myself? The group, however, is far more likely to order a series of small after dinner snacks to keep up with the drinks, because they’re ordering to share throughout a group.

It’s still a revenue loss for the eatery at peak hours (And I have suspicions that most eateries actively work to try to seat larger parties latter in the peak hour time, so that there’s no pressure to push them out the doors.) but far, far less of one than a singleton diner would show.

And again, the push to push people out of tables is not a feature of the entire time the eatery is open, just during the peak hours: 11:30 AM to 1:00 PM for the lunch crowd, and 6:00 PM to about 8:00 PM for the dinner crowd. Outside of those hours, the eateries aren’t going to care about having a singleton sitting there reading, what-have-you: there’s no sense that they could get more customers in, if only the one(s) sitting would just leave.

I’ve seen customer service people just make up some BS reason to try and get rid of a complaining customer. I hate that. I just tell people the truth. I also tell them , when necessary that I don’t create company policy and if a manager decides to override policy to give them an extra discount or go around the normal return policy it’s okay with me. If a customer is being very unreasonable with their demands I will tell them up front that they are wasting their time to insist to speak to a manager. I also don’t mind letting customers wait …and wait a little more, to speak to a manager. The manager has a lot to do and it’s unrealistic to expect that simply by making a demand, that person will be instantly available.

When I have a problem I usually tell the person that I realize they didn’t create policy. When a manger or service rep says, “I’m sorry we can’t do that” my response is “I know you have policies but I also know someone can override the policy if they choose to. I’d like someone with the authority to do that to either do it, or tell me they refuse to do it”

In fact when a customer says that to me “Oh come on, someone can give me a better discount than that” I can honestly say, “It’s true someone can, but that’s a great price and nobody here is going to mark it down anymore.”