[QUOTE=Full Metal Lotus]
Tales from the paint desk…
[/QUOTE]
As someone who works in the paint business (and is currently watching that infuriating Lowe’s commercial with the ridiculous match requests) - I loved your stories. I work for a small chain, not a big box, but it’s the same all over. We actually do have an “accutinter” - it’s a decent starting point, but the colour is never accurate. We’ll match a colour, but request some time so we can tweak it. People want touch up quality and they want it now. “Lowe’s will do it!” Yes, of course they will, but touch up is a nightmare even with a fabulous match, and don’t forget the difference in sheen between brands, original colour fade/wear and tear, and all that good stuff. Fun, fun, fun, when working with customers who are go, go, go, now, now, now.
I do enjoy this common exchange:
Me: “Okay, when do you need this match?”
Customer: “Yesterday.”
Me: “Where were you two days ago?”
(I can’t say that to everyone, but I deal with a lot of contractors on a first name basis, so I can usually get away with it, but retail customers? Fuggeddit.)
My co-worker had a weird one today.
Customer: Can you tell me about anti-microbials and Microban?
Co-worker: Sure. Microban is an anti-microbial that inhibits the growth of mold, mildew, bacteria…
Customer: I know all about that. My husband and I are microbiologists.
Co-worker: …
Me, looking up from my paperwork behind the front counter: … 
Co-worker: Well, what would you like to know about it?
Customer: What exactly does it do?
Co-worker: … it… inhibits… the growth… of… mold…
Customer: I know that. My husband and I are microbiologists.
They went around and around for a while, him trying to figure out if she wanted to know about its role in paint products, how it effected paint products, etc. No, it all came down to the fact that she already knew all that, as she (and her husband!) were microbiologists.*
We’re still unclear about what she wanted. Let me get my manager; oh, Mr. Pasteur!
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- Your suit’s lumpy and you smell awful. Hey, I call 'em like I see 'em. I’m a whale biologist.