Our home received some damage from recent storms and we have filed a claim with our insurance company, USAA. The contractor they sent out did the inspection with neither my husband or I at home (they said we didn’t need to be there) which we were not thrilled with to start with.
They only want to replace half the roof. This is only part of the problem, that there is clear damage on the parts of the roof that they insist doesn’t need to be fixed. The second part of the problem is the shingles will not match and it’s a drastic difference in color from the selections available to us. USAA, is telling us that the policy does not cover shingles matching in color. That doesn’t really make sense as that seems to be “close enough.”
The contractor USAA sent us then admitted that they sent their roofing vendor out to do the inspection and won’t tell us who did the actual inspection.
USAA is telling us we can obtain our own quotes, which we are doing.
How do we go about handling the mis-matched patch job? Can insurance companies replace something with “close enough” Any help or suggestions would be greatly appreciated.