How did I get downgraded from Charter Member to Guest?

I frankly think this is a bunch of bunk. Those of us who have been here for nigh on 10 years now lose status because we happened to be on vacation when the membership lapsed, and now it can never be reinstated? I KNOW you can change the status for members, because this BB software allows it…other boards I’ve been a part of with this software change the status of people to a wide variety of things at their request …so I’d be really interested in knowing why YOU can’t do it. It honestly feels like a huge slap in the face.