I’ve done a lot of interviews, and here’s what I look for:
1.) Signs of a work ethic. There’s nothing worse than a person who isn’t personally motivated. One of our questions was “tell us about a time when you went above and beyond in order to accomplish a specific goal…” and people would sometimes say “Um, once I stayed a half hour late.” Yikes. What about what you DO at work?
2.) Communication skills. I know you’re nervous, but talk to me. I’m hiring for a job that requires communication with clients, and I don’t want you to clam up under stress. Consider my questions essay responses, not true/false or multiple choice. Tell me the answer and then why.
3.) Ask questions. It really does show interest in the job. It also says to me “Hey, I’m a good candidate, and I’m looking for a job with certain requirements, I’m not just a desperate person who’s going to take the first job I can get”. Don’t ask about pay, benefits, time off, that sort of thing – at least not until the offer is extended – but ask about what the job will be like, what will you be doing, who will you be working with, etc.
4.) Say good things about previous jobs. Find something that you learned, at least. If I ask you about your experience, I don’t want to hear about how much your old job sucked, especially if it’s a similar position (I don’t want a negative person around). If pressed about why you left, be honest but reserved. (i.e. “I wanted to find a position with more X and less Y, because X is primarily my interest and where my skill lies” vs. “I hated doing Y”.)
5.) If you don’t have experience with something I’ve asked about how you’ve handled, i.e. ‘how have you dealt with a difficult client’ or ‘how have you dealt with a team goal and how did you lead the team’, tell me about something similar, or if all else fails, how you would handle it.