How do I let the folks at Smarter.com know of my irritation with them?

Factual Questions
1

Despite its rant-like qualities, this thread does indeed ask a specific factual question with a specific factual answer, so I think I’ve got it in the right forum.

So I’m not real happy with Smarter.com for sneaking a search engine onto my computer. When I’m Googling stuff, the damn Smarter window pops up, which given my dial-up, slows my surfing down quite a bit.

I went to the Web site and, to its credit, there were step-by-step instructions on how to get it off my computer (which I followed). The fact that the whole FAQ section was made up of these instructions, combined with the mildly apologetic text about how the Web site partnered with a third-party to deliver their product to the masses, causes me to think that they already know they pissed off a lot of people by sneaking the search engine onto all their computers.

And I’d like to tell them, too. But although the Web site insists that they welcome feedback, I could find no link that I could click to send them any mail.

Anybody know what I can do? And, no, “Get over it” is not … well, not the answer I’m looking for. Whether or not I want to complain to them is my business.

2

Here ya go:

3

Well, I haven’t seen much of the site, but if their raison d’etre has at it’s core a requirement to have software installed on unsuspecting users machines, I wouldn’t be surprised.

My response was going to be “forget them, they already know they’re pissing off everyone they meet”, but I found this old & busted page, apparently from a previous publicity campaign. Try filling it out.

4

Failing that - you could always report them to their upstream ISP. Of course, given that a lot of ISPs don’t even act to rid themselves of customer who spam or attack others’ computers, don’t expect too much help.

5

Wow, friedo, you’re the neatest!

6

Isn’t it annoying when someone takes over a piece of equipment that belongs to you to try to get money out of you? I bet you feel irritated, invaded and that your time and resources are being stolen.