I always remember the anecdote in the difference between a corporate restaurant and a franchise restaurant from the same company was that “A corporate McDonalds is just your normal McDonalds, while a franchised McDonalds could put spaghetti on the menu if it thought it could bring in additional guests”. (Note, I know Spaghetti was indeed a McDonalds item at one time but not for long)
But could a franchisee actually do that? I know standards between different corporations and even regions differ but are there any real life examples of franchisee restaurants going in a completely different direction from corporate?
For example I can’t see any real difference between two chain fast food places near me, one being a corporate owned while the other being a franchisee (by the front door window is a sign that tells you if it’s corporate owned or not and what number to call in case you have a complaint against the franchisee), the franchisee doesn’t use the standard brown napkins at the corporate place and uses cheaper white napkins I noticed but that’s about it. I have noticed in general in the past franchisee’s are the most likely to refuse to honor a coupon while corporate stores honor the coupon every time.
Are there any examples of you guys finding franchisee restaurants that completely differ from normal?