I’ve been behind schedule myself (rarely, but it happens). The most, though, has been 10 minutes. If I knew I was going to be later, I check the appointment book. If it’s not a request and can be moved, I move it. If it is a request I call them at home, explain the situation and they have the option of coming in a little later or getting mad at me (but that’s never happened. They are grateful that I call. I’ve only had to do that twice, but to me that’s twice too many).
I agree, though, 30 minutes is too long to wait. Some people want more things done than what they made the appointment for (and a lot of girls will comply even if it puts them behind), some people are late and the hairdresser will still do them and fall behind schedule, or sometimes a hairdresser will have a hard time doing the customer.
That is why, if someone asks for more things than what they made the appointment for and if I don’t have time to do the extra service, I will tell them that. If someone is too late I will either move the appointment to someone who can do it (if it’s doable) or tell them to reschedule. If they get mad, too bad. (BTW, I’m nice when I tell people those things, but I’m not a butt-kisser. I’m firm in my stance).
I’m not condoning being behind schedule, but please realize that the hairdresser isn’t doing it on purpose. They don’t overbook or things like that.
Now, any doctors out there who can tell us why we ALWAYS have to wait about 30 minutes on average for you?
More woman than you’ll ever inflate!