Partly inspired by this thread.
And mostly inspired by the company who screwed up our first order, did a second order and keeps charging us for the second order. I had to call them for the FIFTH time today about another bill and a nasty letter we got yesterday telling us to pay for the second order. IIn the past I faxed them cancelled check from December 2005 that shows we paid for the first order.
When I talked to them two weeks ago, I was on the phone for over an hour and was finally assured that the charges would be taken off. And we get another bill yesterday.
So when I called this morning, you bet I went off the handle. I told the lady what was happening. I refused to let her hang up and call me back while she went to get out account. When she told me to fax the check, I informed her I had done this and it had not done any good. I finally did fax it, and told her I wanted a letter of apology. I further told her that if we got another bill it would be turned over to our attorneys.