Hi everyone. I am beginning a quest. I may not be successful, but by the time I’m done, I’ll feel better. Here’s the story:
My son was born October 2nd. He had his newborn photo taken on the day we left the hospital, which was October 4th. Two days ago, the company that took his picture called me & asked if I wanted to order some pictures. I said “Um, well, I haven’t seen them yet.” They said “We know that…we have a no-proof policy.” I said “Huh? You mean I can’t see the picture before I order?” That’s correct, they say. If I want copies of the newborn hospital photo, I have to order a package, pay for it first, then they send the pics. If I’m not happy, I can get a full refund. I was not told this while I was in the hospital. This is not in the ordering package they gave me. If I had known this while I was in the hospital, I wouldn’t have bothered having them take the picture…I would have called my professional portrait photographer uncle and had him come up & do it.
Anyway, after I got done telling these people just how many different kinds of screwed-up stupid they were, I proceeded to tell them how horrible it was that they guilt-tripped new parents like this. Parents really do want those pics, but this company is forcing new parents to pay for something that might suck, without giving them an option. I’m sure most people don’t send those pics back for a refund, either, because they’d rather have a crappy newborn hospital photo than no photo at all. Unless they’re me. I told them to get stuffed.
I am going to send them an email & tell them as eloquently as I possibly can just how badly they suck. I am also going to try & make everyone I know aware of this crappy policy, too. The name of the company is FirstFoto. They have a website. The no-proof policy is buried in the FAQ’s at the site, but hey, not everyone has a computer.
No photographer I have ever dealt with has a no-proof policy. Even the drugstore where I have my own pictures developed lets me look first, and I don’t have to pay if they don’t turn out.
Okay, I’m done ranting. Do you have a crappy corporate policy you’d like to share? Want to warn anyone away from a particular business because they suck? This is the thread. Have a lovely day!