Why the hell do stupid, lying, cheating, scum of the earth customers think this is some sort of a threat? LISTEN BITCH: we dont want your fucking bussiness in the first place, thats why i asked you to leave!
Welcome to <dry cleaners where i work>, how can i help you?
YOU RUINED THIS SHIRT, LOOK AT IT!
that looks pretty bad, but i can assure none of us bled all over your shirt. Can i see your ticket please?
here. You ruined it, you have to pay for it!
Hmmm well it says here you brought it in like this in the first place, we couldn’t get the stain out and you picked it up a week ago. We also didn’t charge you anything
It wasn’t like this when i came in, you have to pay me $80 for it!!
flannel shirts don’t usually cost $80 ma’am, and even if it did we are not paying for it
I have the receipt right here! you better pay me or i’ll get my lawyer on you!
this receipt is dated from yesterday ma’am, you picked up this shirt a week go as your ticket clearly shows. I’m afraid I’m gonna have to ask you to leave
I love these people. If you’re the kind of person to get pissed off at a company’s policies enough to make a scene, the company’s better off without you for a customer anyway.
I had one person do this to me not too long ago.
I work at a gas station/convenience store in a slightly dangerous part of town. To keep the nozzle of our free air hose from being stolen, we have to ask customers to give us collateral for the detachable nozzle. Most usually don’t have a problem with this, they understand our need for it.
One man came in the other day and asked for the nozzle. By this time, I’d given it out so often I automatically responded, “Sure thing, I’ll just need you to leave some kind of collateral.”
The very next words out of his mouth were “Fine, I’m never coming here again.” Apparently the fact that he had just gotten $13 worth of gas made him trustworthy.
Now, had he given me a chance to explain our policy, and had he said that he was a recent customer, I might have lent him the nozzle without collateral. I’m nice that way. Buuuuut, if you’re going to be a hardass on an employee just following policy, fuck you very much and go somewhere else for your gas. The idea that one person is going to make a huge difference in our wellbeing is laughable.
I used to work at a County Seat store (jeans and stuff like The Gap). I loved when people came in to return stuff, with Jaclyn Smith tags (K-Mart clothes) or some other kind of tags, but in County Seat boxes, insisting that because it was in a County Seat box it had to have come from here.
“But my mom gave it to me and she doesn’t shop at K-Mart!!!”
“Wanna bet?”
It happened a lot more than you would think, too.
*how many more posts before someone references http://www.customerssuck.com ? oops, there it is… *
I hear that on airlines. Someone gets their panties in a twist because something beyond the airline’s control delays them a bit, and they huff “I’m never flying this airline again!” I can remember this one drunk idiot, the kind who looks like he’s flown maybe once before in his life, acting like he’s Mr. Big Important Customer because he bought a ticket. After bitching and griping during the entire flight, his final pronouncement after some tarmac delay was that this airline wouldn’t get his business again.
What a big fucking loss, honey. Tell the pilot to call the airline’s CEO right away. Notify the shareholders.
I love the “You’ll be hearing from my lawyer” line. Some great lawyer you’ve got, accepting retainers from folks like you so you can sue dry cleaners. Things must be rocking at his or her practice!
Loud mouth oafs like these can rot in h-e double hockey sticks for all I care! They are generally miserable people who love making it miserable for the rest of us. :mad:
Friend of mine used to work for K-Mart. Their policy was to take back anything, even if they knew it was never, ever, ever sold at a K-Mart anywhere ever, with or without a receipt. Amazing…
I just had a customer tell me this today. I wouldn’t give him 20 sugar packets for his hotcakes. He told me his wife uses sugar instead of syrup. After arguing with a floor supervisor, and then me, he wanted the owners name. A favorite tactic for customers who come into a franchise restaurant. Finally he cussed me out and said " I’ll never come back to this @#$%^@*& place again. It took all my strength to Not approach him later today when he came in forhis Regular " senior coffee ". The store’s owner Won’t let me bring in a cattle prod, she’s afraid I’ll enjoy myself too much.
“Aren’t customers always right?” Herb Kelleher, CEO of Southwest Airlines was asked. “No, they are not” he snapped. “And I think that’s one of the biggest betrayals of employees a boss can possibly commit, The customer is sometimes wrong.”
Herb once got a letter from a disgruntled customer who hated everything about her Southwest flight. “Dear Mrs. Grump. We’ll miss you. Goodbye. Love, Herb”
Herb Kelleher has been my hero for a while now. I too had a boss who felt that way, and if an employee was being unfairly abused, then the customer was wrong, period. Maybe not in the original scenario, but the bad behavior changed everything!
That the customer is always right is a baffling concept. How could this be? The customer has been in the store for thirty seconds. I’ve been there for almost four months. I think I know how things work around here a little better than they do.
Of course they deserve as good a service as I can provide in exchange for their money, but I can’t do the impossible and I shouldn’t have to put up to abuse. They pay for ice cream, not a punching bag.
Good comment, matt_mcl.
And you can bet the farm that the people who are abusive to retail and service employees have NEVER worked in those types of jobs.
No offense, but this policy is kind of lame. What the hell would anyone want with an air-hose from a gas station airpump? What, there’s a lucrative black market for that kind of thing? Sheesh. Is it really worth demanding collateral, annoying every customer who asks, just to prevent a rare incidence of vandalism?
Also, why are these hoses stealable at all? Why don’t the airpump manufactuers attach the hoses in such a way that a key or combination is required to remove them?
Really, you got me. But like I said, the store’s in a seedy part of town. Anything that’s not bolted down will get stolen, and sometimes stuff that is bolted down will get nabbed too.
Why would people cut off half the waterhose along with the attachment? We have to use a garden hose instead of the water hose that’s paired with the air hose because someone thought it’d be funny to do that. (Admittedly, the garden hose hasn’t been nabbed yet.) We’ve had gas hoses torn from the pumps. What possible use is a ripped gas pump to anyone? You tell me.
Shit gets stolen around here. Hell, the attachment is the second one we’ve had since I started working there; somebody stole the first one when we were in the habit of giving it out without collateral.
Our store is a franchise, owned by an independent owner. We can’t afford to lose much stuff, so we have to take what measures we can.
And, for the record, it’s not annoying to any customers except that one guy. Everyone understands and complies with our policy, except for that one guy. Like I said, too, if he hadn’t been so damn eager to make a scene, I might have lent it to him without collateral in the end.
One last thing. By your logic, we shouldn’t have the security cameras running 24 hours a day, 7 days a week, videotaping every single customer and probably irritating a few of them just because someone might rob the store. Please.
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