If anyone has any ideas I’m all ears.
The Citi Cards website has been down for two days. My bill will be due in a couple of days. I am leaving for Europe in a few hours, and I need to get this bill paid.
I simply cannot get a live person, and they want to charge me a fee to pay by phone. Because their website is down.
I have two cards with Citi. They use different websites, but both are fully functional.
Are you sure the problem is at their end?
If you don’t have their app on your phone you might get that and try using it to pay. It’s an alternative to paying by phone.
This happened to me a few years ago with my credit card and and I had to bit the bullet. I could either send it overnight mail or pay by phone. It sucks.
You could try asking them to deduct the phone charge due to their website issue. Worth a shot.
This is hindsight, but it’s why I always use the autopay option. Then it’s totally their problem, assuming I have enough money in my bank account, which I always do…
I do this with one of my credit cards but not the other 2.
I like to pay off the full current balance which they do not have an option for at this time.
Whenever I enter my login information I get a popup that says “Our system is experiencing temporary delays. Please try again later.”
And this is happening since two days ago.
I probably will bite the bullet and pay on the phone, then deal with it when I get back.
Occasionally this happens when I use Firefox and when I go to Chrome everything is fine. I have no clue why this occurs but if you haven’t already done so, try logging in through another browser?
OMG, that worked.
Man, I feel dumb.
Glad to hear you’ve solved it.
Whenever a website does a weird thing, or more commonly when I click [submit] and absolutely nothing happens, I suspect that my adblocker is fouling up their page.
So I switch off the ad blocker for that site, then start over from their home page, and often that cures the “it won’t go” problem.
One of the problems of modern IT design is that they’re afraid to actually deliver any kind of useful informative actionable error message to the user, because those can be used as roadmaps by the bad guys to plot out how to break in.
So every message, regardless of cause, just says “It’s not working; try again later”.
Oh that’s a relief.
I hate when things happen like that right before a huge trip.
Bon voyage!
I have been having issues using the app to pay off my balance for 3 days now. I had to go online to the desktop app to pay off my balance today.
I am also online with a live rep now. I’m also going to tell them I am going to the Philipines soon and to not issue and fraud alerts.
Probably the cache needs cleared.
I had a card with Citibank. A few months ago they sent me a lengthy letter telling me all about the changes to the conditions for my credit card. Two days later they sent me a letter telling me that they no longer offered the type of credit account that I had used for years and they would soon be closing my account. I went online to close it and be done with it and found that I had timed it perfectly, I was in credit. They wouldn’t let me close the account without telling them what to do with my credit. So I had them send me a check. And now I have it but I haven’t decided what to do with the 26 cents yet.
Good tip.
I will keep that in mind - I hate clearing the cache for some reason.
No clue why.
In Ye Olden Dayes of little bandwidth, a cleared cache meant several sluggish websites for awhile.
Nowadays you probably couldn’t tell the difference if you never cleared cache or did so every five minutes.
I cleared the catch on my phone app, nothing. It still would not let me pay.
I pay from my bank website to billers like the credit card issuer. Is that an option for you? If not, just pay the fee and when you return, request that they refund it.
Yeah. My credit union’s online banking won’t work with my usual (Brave) browser, but works fine with MS Edge.
I’ve had to make an indelible mental note of that.
Safe travels!
Just remember: in investment, diversification is your friend 
Agreed. That’s my normal MO for everything. I’m happy to have my bank automatically push money to my vendors. I’m very much disinclined to let any vendor pull money from my bank. This way I have all the leverage if something goes wrong.
There are a couple of outfits where I’m willing to make exceptions to my standard policy in exchange for some particular benefit. But not many.