I complained to Amazon --Who typed this answer?

Factual Questions
22

I recently had an extended chat with @AmazonHelp on Twitter. I wouldn’t say it’s overly flowery, but it is almost painfully cheery and friendly. Although I don’t know why they use amzn.to, which takes a bounce through Twitter’s t.co.

Thank you for the additional information. We’d like to look into this with you! Since we can’t view your account via Twitter, could you please contact us here: http://amzn.to/NAContactUs, so we can further assist! -Teia.

Hi there! We can certainly understand your concern! After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. You can learn more about refund here: https://amzn.to/3iVX9Iv. If we can be of any future assistance, please let us know. We’re always happy to help! -Tiffany

23

I have wondered if the odd phrasing and usages are due to the customer service representative not being a native English speaker, and intermixing prepared responses with manually generated responses. When communicating with Amazon through their chat box, some responses are quick and consist of complete sentences, which seemed to me like pre-generated stock phrases, which may have been written in another language and then translated into English. Other responses that actually mention the details of my issue or complaint come through slowly and sometimes in incomplete sentences, as though the Amazon rep is slowed down by translating on the fly. In any event, they eventually get the job done!