I ordered a Panasonic cordless phone system for $79. Received a battered and obviously opened box with a VTech phone in it. I can’t believe the person that packed this box didn’t check the contents.
I selected return item at Amazon. I selected Return Reason: Wrong item was sent and entered the comment below. They sent me an email to print a return label and I’ll take it to a UPS pickup point.
But, how will they respond? Will I get accused of trying to pull a fast one? Returning the wrong phone? Someone obviously pulled this scam once. I’m concerned they’ll blame me this time. I’ve never returned anything to Amazon before and don’t know how they’ll react.
Should I enclose a cover letter?
my comment on my refund request This box had obviously been opened. There was a Vtech phone in the box. Whoever packed this box must have known this. The box was very beat up and very obviously tampered with.
In my experience with Amazon (in the UK, granted), they’ll send you the item you actually ordered with absolutely no fuss whatsoever. Their customer service is really good.
Who fulfilled the order?
I ordered a baby monitor that was an out of date model we liked from our first kid. It was listed as “new” but not fulfilled by Amazon. When it arrived it was clearly not new. I contacted the seller directly. He just refunded the money and told me to donate the thing to charity (it was so messed up, I just tossed it).
Come on over to the Amazon third party seller’s message boards. One of the most common complaints is that Amazon will take the word of the Buyer over the Seller in any incorrect item dispute.
If you ordered it directly from Amazon there will be no issue with the return either.
I order frequently from Amazon and never had a problem with a return. They probably have a system to flag customers who frequently return items or that have a volume of wrong item returns for high dollar items. A $79 landline phone isn’t going to fetch big bucks on Ebay or Craigslist. It’s not like you’re returning an iPad pro with a palm pilot in the box as a wrong item.
a seller called Grant Holdings with a 99% positive 5 star rating.
But I clicked return item and the return went through Amazon. All I have to do is print the label they emailed me. I’ll box everything back up tonight.
I’m impressed that so far it only took a mouse click to get this return started.
This was an older model phone. It had a headset jack. The newer model that replaced it doesn’t have that feature.
I order a lot of stuff from Amazon and have never had any issue with a return - sometimes they’ve issued a credit as soon as the return shipping label was scanned, before they even received the item.
On Thanksgiving morning, I noticed that something I had bought from Amazon last week went on sale, and was 15 bucks less than I paid. I emailed Amazon, not expecting anything to come of it. 15 minutes later I had an email and a text message telling me that my account has been credited 15 bucks.
Their customer service (not ever talking to a live person notwithstanding) is pretty good, and I doubt you’ll have a problem.
Amazon once shipped me the same, wrong colored item three times.
Finally I was told that the warehouse must have mis-labeled a bin, they (a robot?) would always ship the wrong color and there was no way for the rep to correct it. He refunded my money.
I’ve only ever had two problems with Amazon orders, neither were really their fault. Once an order was really late, like six weeks past the estimated due date, and Amazon re-sent the order, no questions asked. That arrived promptly, then four weeks later the original order showed up, so it was clearly a delivery delay outside of Amazon’s purview.
The second time I got somebody else’s order instead of mine, but here’s the thing - here in Australia we don’t have a local Amazon branch, we can only order from overseas, the most common being US or UK. This makes our delivery times quite late and the shipping expensive, so we pile up the orders to make it worth it - instead of one or two items per order, I like to have five or six banked up so they all fit in one box. Sometimes the box gets a bit battered in the travel, so when it reaches our shores AusPost will print out a new address label, and put the whole box into a sack to help prevent things falling from a torn box. That’s the point of failure of the mixed-up delivery, they labelled two sacks wrong and I got somebody else’s from a different city.
Being an enterprising Googler, I tracked down the phone number of the correct addressee, left a message, and we sent each other the right box, postage-free (basically a redirection, on AusPost’s dime).
Anyway, the point is, Amazon are really good to their customers. Not so great with their employees, or their Inland Revenue departments, but customers are treated like Kings.
I had some weird problem with an Amazon order recently where it didn’t let me download a song I bought. It turns out you CAN speak to a live human being. You fill out the right form, and ask them to call you. They replied by telling me how long the queue was, (a couple of minutes) and then called me! The rep straightened out the problem.
I’m a 3rd party Amazon seller, and had this experience earlier in the week. A couple weeks ago, a woman ordered a book, and I pulled the wrong one and shipped it to her. :o It was part of a series, and the cover and title were almost identical. She told me that she wanted to keep the one I had sent her (probably implying that she wanted to order it too) but could I also send the one she really wanted in the first place? Because it was my mistake, I sent her the book gratis, and paid for the shipping too.
I once sent back to Amazon a pair of shoe inserts that I had already cut to fit, because I decided that just wasn’t what I wanted. Got my money back, no problem. I think you’ll be okay.
Forgot to mention that I told her she could keep the wrong book too.
Earlier this evening, someone ordered yet another book that upon closer inspection wasn’t in as good condition as I thought it was when I listed it; I e-mailed him and told him this, and he replied that he didn’t want it and appreciated my honesty. That’s happened a few times, usually with items I listed when I first started doing this.
I’m not a Prime member. I don’t see EWR4 on the box.
It’s frustrating that I paid more for this older model. The reviews for the new model indicate it isn’t as well made and is missing some features. I was so pleased to get the older model and was willing to pay a little extra. Only one left in stock. Now I have to check Ebay’s listings or order the newer model from Amazon. That’s after getting my return straightened out.
Ordered a pair of LED bulbs for night lights that never made it inside. One of our neighbors must’ve grabbed them because the empty box turned up in the trash room. Called Amazon and a replacement pair was sent out right away, placed in the mailbox when it arrived.
I can’t believe the person that packed this box didn’t check the contents.