I’m having a difficult time getting a refund for an incorrectly shipped item by a 3rd party on Amazon. They will not send a return label for the item. They want us to send back and give them a copy of the receipt. WTF?!? Bezos and his minions don’t fucking care as it didnt go through them.
Even if I get this sent back. It could be 2 more weeks to see the refund.
Just contact Customer Service.
yeah make sure you go to the chat option too under "contact us " those guys seem to be able to over ride almost anything
I always try not to use 3rd party sellers. I’ll even pay a bit extra to get it “sold and shipped from Amazon”. When it’s directly from them you’ll almost never have a problem that can’t be fixed with a few minutes in a chat window. Buying from a 3rd party is on par with buying from eBay.
Check the item listing and see what the seller said about returns. If it’s empty, says something about Amazon’s standard return policy or if it doesn’t make any mention of you paying for the return, then pull up a chat window and explain it to them.
Just tell them that the seller shipped the incorrect item and they’re refusing to send a return label.
Assuming it’s not something really expensive (upwards of hundreds of dollars), I’d guess Amazon will refund the money and deal with the seller on their own.
Yeah, I know a seller, and they tell me refunds are pretty much automatic. Out of their hands. Just call and The Big A does it.
The seller, by the way, also hates Amazon. Sure, they make a couple bucks here and there, but are basically beholden to Amazon, led around by the nose and get the short end of the stick pretty often.
So, the sellers hate it, the buyers hate it and yet it is the biggest thing since the fuckin’ wheel and makes money like nothing else on Earth. 
And to think of all that money I wasted on Business School.
Unfortunately Amazon will not help with this. I guess Bezos needs more pieces of paper to wipe his ass with.
You see, if you weren’t such a stupid fuck up, you would have gone through Amazon’s system and been covered.
Sucks to be you.
This is a unique item specifically for my daughter. So thank you for your your support.
From Amazon’s help page on return policies:
Have you looked at the vendor’s return policy? Did you look at it before you bought the item? Do you have some reason to believe the vendor won’t make good on the return postage?
Based on the communication that is going on, they will not issue a parepaid label. The want to issue a refund after we pay the shipping.
So then why won’t my advice work? Contact Amazon and tell them the seller is refusing to issue you a return label.
Amazon will likely refund the money to you and then take it from the seller. There’s a 50/50 chance they’ll tell you to keep the item.
I’m going to go back to Amazon’s CS.
I’ve been wondering if the bottom will fall out of Amazon due to third party sellers.
Amazon has issues with fake products due to the third party sellers, and it could damage business if it gets serious enough.
Personally I try to only order items directly from Amazon and avoid the third party sellers because of it.
My 3rd party seller experience:
At Christmas time I need a specific looking gift bags. No one close had them. So off to Amazon. The item description said 48 small gift bags for $9.99 + free shipping. The picture if the bag was nice looking, correct size. In one picture there were 3 bags fanned out. “Perfect” sez me. Punch place order. I wait and wait. There is no tracking on Amazon. The ‘receive by’ date passes. I contact the seller through Amazon. No success. They either don’t speak english or are mentally disabled. The messages I got back were garbled at best. I look on my credit card bill. They have charged me the price of the bags + $14.99 for shipping. I call Amazon CS and my CC company. They handle the shipping and remove the item from my bill.( a charge-back) Amazon apologizes. Ok. I’m good. Still can’t find the bags I want. I’ll live. Christmas comes and goes. Early Jan. there’s a small package in my mailbox. I open it. It’s exactly 3 bags. When my CC bill comes I make sure there’s no charge in Jan. and Feb.
If I get charged I will just take it up with my CC company.
OP,
Amazon CS is good. Really, try them.
I try to avoid the third party as well.
I actually bought something from a third party, and it never showed up- it was shipped from China, showed up in the US a couple of weeks later according to the tracking #, and then vanished entirely into the Customs department at O’Hare airport.
Since it was technically being shipped by China Post and the USPS, I contacted the USPS and they said that usually if it doesn’t leave customs in a couple of days, it never will.
So I put that into one of those A to Z Guarantee things, and they promptly refunded my money. The item never did show up or leave customs, from what I can tell.
I think Amazon just wants you to deal with the third-parties to resolve the issue as much as possible, and if that totally fails, then the last resort is for them to take care of it.
FYI- I did contact the seller, who said I should contact USPS.
I’m a third party seller – books only. I don’t have a high volume of sales, and I’ve had almost no issues. If I’ve shipped something, and the buyer says it never arrived they need to contact the shipper (UPS, USPS, whatever). If the shipper can’t satisfy them, they should contact Amazon. They get a big chunk of my sales, so let them deal.
Returns, however, are another matter…although I try to be as honest as possible with my condition descriptions to avoid any post-purchase issues.
Do you third party through Amazon Prime or just list on Amazon only?
Just list on my seller account.