I wanna know how you open a pkg. in front of them?
When I see them they are driving away.
If I ever see them.
With the phone, there was an OTP (one-time password) required to take possession of the item. They’re not moving till I open it.
Of course, now they’re my mortal enemy, yet that applies to most bigger things. I know what you mean, though, if they dropped it off and went so far as took a picture of the box and where they left it, job done.
Sorry, I scrolled up and didn’t see a question. I didn’t intentionally ignore it.
I bought my first book from them in 1995.
Over the years I have bought many items from them.
The item was not delivered on two adjacent days and I wanted it for my wife’s birthday. Thus cancel and get it from Samsung (she was partial to the pink one only Samsung sells - yet that was not the reason. It cost quite a bit more to buy direct from Samsung, yet they sent a free watch).
I never saw the delivery guy. I never saw the product. I cancelled because their delivery was a failure. I could not return what I never got. They knew the OTP had never been used so they also knew it had not been delivered.
And they only “settled” as the ChargeBack to the bank was cheaper than losing a lawsuit which I would have defeated them in, if only for the first two of 47 emails.
ETA: Both Amazon and eBay are very useful if I want a list of past addresses. Over 30.
And I’ll repeat: I understand companies would rather deliver something than not, however when I cancelled it they gave me no grief and said they would refund me. As they did in the very first of the two emails after I asked them to actually do that.
Amazon deliveries have always been reliable, but, yeah, they never even bother to ring the doorbell, just leave it on the porch.
I do love their tracking system where you can see where the delivery van is when it’s in your neighbourhood.
It all works fine with most ordinary items but I don’t know what they do with high-value stuff because I’ve never ordered any such thing from them. I get computers from Dell which ships them by courier that requires a signature, and IIRC my cellular carrier ships phones in a similar way.
Yes, USA or UK, they usually start the day with a 9AM - 9PM window, and usually narrow that down to where you can keep refreshing till there’s a map. Also they tend to come around the same time each day.
In my case, the driver needed an OTP. I never saw any map or driver or phone. I seriously cannot (and at the same time CAN) believe they just dropped what I’d reckon at least $600 of monitors on your doorstep.
Just recalled: Don’t remember the book I got in 1995, but it came with a mouse-pad and a Grouch Marx quote on it:
Outside of a dog, a book is a man’s best friend. Inside of a dog it’s too dark to read.
Sorry I missed some of your questions. I did two things: disputed the charge with my bank, which at least here is called a “chargeback” and then filed an MCOL - basically small claims court with master card. There’s a similar Visa thing too. (No lawyers in small claims court, UK or USA)
It never seemed like my bank was doing anything. All I’d hear is “rest assured,” even when I asked them to stop saying that. 35 times Amazon told me to contact my bank. Yet the very first emails after I asked them to actually pay said they would (refund me). Then it became ‘call your bank’, and then ‘we will issue a chargeback’ and then ‘call your bank’. This is all since late November.
So if my bank did anything, it’s what any judge would ask: Did you charge for the product: “Yes”. Did you deliver the product? “No”. Did you refund the customer? “No”. And maybe either the chargeback or MCOL would allow Amazon to give a reason, as you seem to imply. “He cancelled while we were on the way!” or whatever. Yet it never went to any small claims type court, and this was a slam-dunk win for me, and sure, let their legal team start off the year with an embarrassing loss. What’s $1,300 to Amazon? Nothing. What does losing a case such as this mean to Amazon Legal? I bet it means something else they’d have dragged it out.
To be clear and on its own: No, I never saw the courier or the product. I did not cancel till they missed a second delivery with no reason.
Had I received it, I could have sent it back and I’m sure they’d as cheerfully refunded me. Or not. Wait two weeks to see if he asks about it. Then jerk around with the schmuck for 7 weeks and do the chargeback on the last day (before that window closed and it was all MCOL afterwards), so the Legal Team doesn’t technically lose. They would have had to pay my filing fee of £80 and some petty amount of interest. Both of which they really still owe me if they were honest, yet there is no contact email. I’ll let it go and know that, for the most part, I won.
I’ll be happy to share more, yet to clarify one more thing: I did not demand one/two day delivery. I didn’t have Prime in the USA yet did here for a while (some years ago) and they guarantee one day delivery. I’m pretty sure it’s the same in the USA.
It was their usual 2-3 day delivery window. Sometimes it actually does come in one day. Yet if they say November 13 on the 10th, you expect it no later than the 13th, When the 14th passes with no contact it’s time to cancel.
Did you attempt to buy a product delivered by Amazon, or an Amazon marketplace thing delivered by a third party?
So, you cancelled while it was in the process of being delivered. That screws things up. Did you check the shipping records to see where it was?
I think in general you are just asking for trouble if you try to cancel an order while it is in transit. Better to let it be delivered late and then return it because it wasn’t delivered in time.
Or let them come to the conclusion that it is not deliverable (if that is indeed the case), and let them cancel the order.
Right, I totally concur. The issues here are not with Amazon, who were likely waiting until the phone got back to them, but with the OP.
Even an Amazon tracking number is no guarantee that a package will end up where it’s supposed to go. Many times I’ve had to track down some package misdelivered elsewhere in the complex, presumably by some Amazon contractor.
Delivery images, which are occasionally not present, are a big help here, particularly if the image shows someone’s door. The color of the door narrows down the search to whichever buildings have that color doors.
ETA: A few months ago, somebody really messed up. Someone else’s package was at our door; I went to that address and found another package rather than mine. I replaced that package with the correct one, went across the parking lot to a third address and switched their package with mine.
Altho that has happened once in a while with Amazon, FedEx and UPS has sometimes misdelivered somewhere hundreds of miles away. I can easily fix the Amazon drivers mistake. I can not fix the others error, and then, since it has been delivered, getting a refund is difficult.
In my experience (and someone correct me if my recollection is wrong) the option to cancel an order disappears after it’s been shipped, so I don’t see how that could even happen.
In fact, there were a couple of times when an order had not been shipped yet and I clicked “Cancel” and got a notification that the shipment was being prepared and it might be too late to cancel, and I’d get an email one way or the other. In both cases, it actually did get cancelled.
But once it’s shipped I don’t see that you have any other option than to receive it and do a return.
Yeah, my system will not let me do that.
Unless Amazon thinks it might have been lost in shipping due to how late it has been. But then they give you that option.
Only if you want to create a lot of work and heartache for yourself, IMHO—leading to dozens of emails and having to dispute the charge, and contact a lawyer to file an MCOL.
You essentially gave them contradictory instructions after paying them over £1100. “Deliver this product to me,” followed by “No, you’re taking too long, so don’t deliver the product to me.” “And give me my money back.”
For all of the miracle of delivering millions of packages to people’s doorsteps, they are simply not set up to turn on a dime like that. You need to let one process conclude before giving another instruction.
They understand returns, and they understand you saying you never received it. But canceling in the middle just confuses everything. Mainly because their default assumption is that you still want the product even if it is a day or two later than they originally said.
Right, I’m wondering if the OP did something outside of the normal system, like somehow contacting them to cancel the order.
Again, MCOL is a kind of small claims court. It is certainly allowed, indeed advisable to file it (given the £80 cost) along with the bank dispute/chargeback. Indeed, it was likely the looming issue of the MCOL that made them go the chargeback route.
I did contact them after the first missed delivery. “We’re so sorry for the inconvenience. We will look into how this delivery did not occur. We will contact you by tomorrow.” Not an exact quote, but the gist. And they did not contact me again. Not the next day, and after 9 PM, I only had to press “cancel,” and if there was a query list of why, I let them know for “non-delivery on two days.”
Two weeks later, I called them. They admitted (I reckon they ought not have) that the OTP had not been used. And the next day, I received two emails: “We just paid your account,” followed by “We are about to pay your account.” Neither happened, yet their defense, as it were, was utterly screwed.
I did nothing untoward or malicious, “cancelled in the middle” when I had been told I’d be contacted and the delivery would occur, and I damn well never saw the product on two different days, and was clicking on the delivery page quite often, waiting for a map to show. None ever did.
I used to be a frequent customer of Amazon.com and Amazon.co.uk.
Believe what you want. They certainly did understand I didn’t receive it, as they admitted the OTP was not used. Their actions were contemptible, and I never lost my temper with them, filed the correct documents, both email and “signed for” - similar to registered, copied all their emails along with the .eml’s to prove the veracity of the former.
Still, I was prepared for them, on a whim, to ask for and get - no questions asked - a 28-day delay on the 13th.
They promise refunds - two on the first day, then fall into “contact your bank”. Then, “We will issue the chargeback, the funds ought to be in your account,” and that’s not true. They lied, delayed, lied some more, and finally issued the chargeback before their only route was to flat-out lose a small claims court case.
So, sure, how could a multinational corporation be evil? Not possible!
I must have done something so reprehensible that they jerked me around for 7 weeks, then, like the fairy godmother, did the right thing at the very last minute before it became a court case.
I suppose it’s possible, but I’m inclined to think Amazon’s systems simply reacted inappropriately. You can get an edge case where a complex process accidentally takes itself into someplace it can’t resolve itself and needs some dedicated hands-on work to resolve, work most customer service organizations are unwilling to expend because it costs time and money.