I had started writing a very long message for you, when something else I was doing caused my PC to crash. Oi vey! So… Take 2!
This information is also available in the Handspring Visor User Guide, which you can download as a PDF from http://www.handspring.com/support/ug_warranties.asp. You do not need to own a Visor to view this guide. The specific information you want is in the section called “Performing a Hard Reset” on page 220 in Appendix A.
I assume you are on a PC, and not a Mac. Email me if the procedure below does not work, and you have read the Handspring Visor User Guide referenced above.
If your Palm OS Desktop software is the one that came on your Visor CD, it is the Handspring FLAVORED Palm OS. It should be something like Palm OS 3.0.2H, with the “H” designation indicating the “Handspring” version of the Palm OS. Assuming your initial installation from the CD was successful, you should, in addition to your Palm Desktop, have something else called a Conduit Manager. The Conduit Manager icon looks like a yin/yang symbol, with one blue arrow and one red arrow coming into each other in a circle formation. If you do not see this icon on your Windows Toolbar, go to Start --> Find --> Files or Folders, and search for “conduit.”
TIP: While the Palm Desktop serves as a “mirror” for the basic applications on your Visor (such as your Addressbook), the Conduit Manager is the application that allows your Visor to synchronize the data between itself, and the Palm Desktop software. Without the Conduit Manager you cannot perform HotSync operations.
If you do not have the Conduit Manager installed on your PC, and you do not have your original Visor CD, go to http://www.handspring.com/support/softwareup.asp to download the latest version software. You must have your Visor’s serial number to download this.
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Turn on your Conduit Manager. If it is not in your Windows Toolbar and you found it with the Find command, select the Conduit Manager from your Find window.
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With the Conduit Manager selected and active, right-click on the icon. This brings up a menu selection.
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From the menu, select “Custom.” The Custom screen appears.
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The Custom screen has two boxes:
a) The top box is a single line, and shows your name (or the name registered to your Handspring).
b) The bottom box has several lines, including items such as To-Do List, Addressbook, etc.
[You can set a preferred default action for each conduit. Double-click on each item for which you want to change the settings. For example, if you want the Addressbook in both your Visor and PC to match, select the “Synchronize the files” option, then select “Make Default.”]
To restore your Visor after a hard reset, select the Desktop Overwrites Handheld option for all the conduits you have.
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Place your Visor on the HotSync cradle.
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Press the HotSync button on your cradle. The HotSync process starts.
When the Visor has completed the HotSync process, all of the applications you previously had loaded on it prior to its hard reset should now appear in the Visor.