The thread “We have difficulty locating a(n) MS representative.” has been closed, so I can’t resond in it to an odd side issue raised in it. So I’m responding in GD: if that’s the wrong forum, a mod can move it to wherever is better (as long as it’s not the BBQ pit).
Sorry, but “We have difficulty doing something” is perfectly good English. It specifies the time (it’s the present – but not the continuous present of “we are having”). Who “we” is depends on context, but it might be the firm that the speaker is working for – it does not necessarily include to perrson being addressed. It may be that some people not completely fluent with English tenses might use this form confusing it with another, but in some contexts it’s perfectly correct, e.g.:
Every time that I ring up the local MS office, I get put on hold. When I go to their website, there’s no way of finding who to contact. Every one else in my office has the same problems. So we have great difficulty locating an MS representative,