I bought the same set a few years ago. Did you get the extended warranty? I don’t think it will be honored if you use them for undergarments. Read the fine print…
It probably will be honoured if they’re shop soiled though.
As for the OP, it didn’t sound rude to me, it sounded like the usual slightly rhetorical and normally automatic reply in those circumstances.
For example: Saying “They said what?!” after being told what someone said, or “How many?!” upon finding out how many.
Working vaguely in retail (that’s vaguely retail, not vaguely working) I like making sure that our up-sell scripts have a skip to end option, or even a I don’t think they would be at all interested in this as they’ve just spent fifteen minutes complaining about a similar thing option.
I also hate up-selling, and the term up-sell. In fact I’m going to have op go and wash my keyboard to remove the nasty feeling from typing up-sell. Damn, typed it again!
PT
Do you also recognize that it is the duty of decent people everywhere to undermine and subvert such things wherever we encounter them?
Exactly. If each and every sale involving excessive pressure for extended warranties/etc ended with the customer walking out without their purchase, it would be a better world. sings, I’d like to buy the world a coke
Hmmm…my thought was that it was more when you said:
“No…… I don’t. I… Just…Want… The… Shelves”
I read that as being a little sarcastic. I assume that was the reason you put the dots between the words.
Not that I’ve never acted like that myself. 
But did you see the line above it?
“She also decided to recite it at snails pace speed.”
I was sort of mimicing her at that point.
To really get a handle on this girl think Roz from Monsters Inc with plucked eyebrows and Gap clothes.
I agree. I can’t speak for Seven, but I didn’t get the impression that his original “you’re kidding” was meant to be mean, but rather was in complete surprise and confusion. As he said, and as is obvious, why on earth would shelves need a service warranty?
I think in his place, something similar would have popped out of my mouth too.
I also agree that he did the right thing by complaining to management. This is what I would do, and have done before, though I make it crystal clear to the manager that the clerk was perfect in his/her service to me, that it is the fault of whatever policy I’m complaining about that I’m both griping to him and taking my business elsewhere(and the business of all of my friends, family and business associates to whom I share my story.
Maybe he didn’t handle the situation with the clerk perfectly, but I don’t blame him for his annoyance. Sometimes shopping can be an absolute torture thanks to crap like this.
Plus I thought his description of the event was done in a clever way, entertaining and cute.
And it’s one she’s required by her boss to ask, and for you to take your anger out on her shows just what a shitty human being you are. Yes, you talked to the manager, but that doesn’t excuse how you treated the cashier.
Because it was perfectly OK for her to be rude to him?
Whatever. I worked retail and I was never rude like that cashier was. Reciting stuff at a snail’s pace for someone who’s obviously not hard of hearing or speaks little English is friggin’ rude.
Yeah, I read what you wrote. You’re basically saying that you were rude to her, but she was rude first, right? I wasn’t trying to be against you; that’s kind of why I mentioned that I might have done the same thing myself.
I don’t know if it would really be fair to say she was rude but she was unpleasant to be around. She was disinterested in her job before I got to her. She didn’t like being forced to upsell nor was she interested in defending her upselling. I don’t know if she was really fucking with me (like how I wrote it above) when she decided to go over the terms. I think she just hated her job. It may or may not have been personal towards me.
I know how she feels, I’ve been there myself. But instead of being the martyr to the retail world I found another job.
That said, I think it is safe to say the attitude was at the counter before I got there.
Just to add: I think the whole point of this thread is how upselling is such a bad idea for shops. The version of CheckoutGirl I met wasn’t having fun with her job. Some people just hate working while others hate bits and pieces of their job. I would happen a guess that upselling isn’t her bag. Being upsold isn’t mine either. If the store dumped upselling they may find the general attitude of the store improve on both sides of the counter.
I do understand attempting to sell a warranty at checkout. It’s something they can sell directly at the register. I don’t understand the logistics of sending the customer back into the store to find a pen or sheets of lined paper (they didn’t have these items at the register) Perhaps the idea is the customer will see more items they can’t live without on their way to the 99 cent pack of paper.
I don’t know if I’m like everyone else but I’m more likely to rethink a purchase before I buy it then after (I don’t like returning things to stores). If I’m having doubts about buying something I’ll put it back on the shelf. The longer I’m in the store the more of a chance I’ll put something back. If I’m at the register, take my money straight away. Hell, I’ve put stuff back on the shelf because the checkout line was too long.
Just how many people do buy assurance guarantees on shelves? How many people really do get to the counter in an office supply store and say “gosh, somehow I DID manage to forget paper and pens”? At the end of the day has the store really improved profits that much? How about customer satisfaction? It would be interesting to see real numbers.
I think you meant to type “were the worst”
Exactly. Unless the customer speaks up and “votes with his dollar”, these retail monoliths have no reason to change their policies. Checkout people shouldn’t have to endure this crap of upselling, nor should the customer. And who do you think the company is going to listen more to? The employee or the customer?
Seven did nothing majorly wrong. The attitude could have been improved a little bit, but I don’t think it was overly condescending or snide or anything.