Our company is small relatively speaking (less than 1000 merchants). I know most Nurit stuff pretty well, Verifone stuff not so much (they don’t provide docs), and Hypercom stuff may as well be an abacus alternate.
Our company can go to lunch in one vehicle, and also give someone a ride. Yet, we still manage a decent portfolio, and have tons of very happy clients. We have car dealerships with multiple locations, gentleman’s clubs with multiple locations, racetracks, hotels, high volume online retailers etc.
I would LOVE to have had more training than the trial by fire method, but my pushing towards future proof terminals along with end-of-life situations is making it easier to move us into the current century and age.
The biggest issue I ever saw here was at a Gentleman’s club, and it concerned about $25,000. It was the bartender’s fault, and we fixed it quickly. I can’t think of an issue that actually cost a merchant money because of a mistake on our part.
Long Time First Time, it’s perfectly aligned. We’ve had techs out here twice now and they’ve confirmed everything is good.
**August West ** I thought that there were no more unlimited data plans through most cell phone carriers? Either way, we’re contracted through HN for at least another year :\
dnooman, it was Paymentech. Best company I ever worked for. If you weren’t on a call, you could do whatever the hell you wanted. People brought in personal laptops, dvd players, homework, etc. Plus free fountain drinks in the staff room, catered meals to people working holidays and double time and a half for holiday pay. It looks like they got bought out by Chase though, which isn’t surprising.
Sheeeet. Paymentech, or PT as I call it, was one of the more professional companies i dealt with.
Their entire site was down today, they still win over the other guys though.
They did get bought out by Chase, and I’m sure it waaay less fun, but who knows?
I wonder why satellite-based internet service is so slow and expensive, when satellite TV uses the same kind of satellites to serve HD content to millions of customers all at the same time.