Comcast interent service people, you are all useless morons. I seem to have learned this a long time ago and never ever call you. My wife hasn’t figured this out yet.
PC and interent have been running fine for a couple years now. Till my wife wakes up and attempts to log on.
“We have no internet!”
Me: “I’ll mess with it later.”
“No, I’m going to call Comcast.”
“Why, they’re going to make you reboot a dozen times then end up telling you the problem is on our end after 2 hours.”
“Well, I’m going to call them.”
An hour in and she’s still chatting with someone who’s having her run through their scripted trouble shooting.
I interupt her. “Have you tried the reset button on the back of the modem/router (I don’t even know what it’s called but Comcast installed it and it’s the box beween the computer and the wall).”
Her: “Don’t touch anything!! They are able to reset it on their end.”
Me: “Whatever.” and I go back upstairs to make some lunch.
Another hour passes and she’s finally off the phone.
“They say we’re getting a connection just fine and it’s our computers problem and we either have a bad board or a virus.”
Me: “OK” not wanting to argue.
I wait till she gives up and starts watching TV instead. I go down to the PC and go for the modem/router tower thing. Press the reset button a couple times on the back with a ballpoint pen and press the white standby button a couple times on the front.
not 5 minutes later
Me walking between her and the TV: “We have internet again.”
“What? What did you do?”
“Hit those buttons a couple times.”
“How come those Comcast people didn’t have me do that?”
“Cause they’re morons. Do you believe me now?”