I’ve been a customer of Verizon for over a year, using their FiOS package. I had some minor complaints, but was mostly satisfied with their service. After the year was up, so was my promotional pricing. The price went up and Verizon wouldn’t budge on the price.
At serendipity would have it, a Comcast salesman came to my door a few days later. He sat with us for over an hour, listening to what we wanted and the price we wanted to pay. We were mostly agreed, with one sticking point - HDNet. FiOS has it, Comcast doesn’t. I watch it a lot for MMA, so I didn’t want to part with it. Our sales rep left and said he’d look into it.
A month later, he emailed me that there was good news - Comcast had just added HDNet. I looked on their site as well as on HDNet’s and found that this didn’t seem to be true. I emailed him for proof. He emailed back and said it hadn’t yet been added to the site, but he sent me a screenshot of his info; sure enough, there was HDNet on channel 183. I was pleased, so we set up a date for installation.
When the install was done, I was immediately disappointed. Channel 183 offered no HDNet. Hmmm. Worse yet, our upstairs box could NOT do the stuff he’d promised. It had no HD capability and could NOT stream content from our DVR. We’d specifically asked for that and didn’t get it.
Also, we didn’t get the package we were promised. No BBC America, no Travel Channel, none of the other channels we’d talked about. Notta.
Also, they hadn’t given us a wireless router. They just gave us a crummy modem with only ONE output. The guy knew we used another VOIP provider, so he had to know we’d have to hook our phone up to a modem.
I called this rep (who represented himself as an anytime problem-solver) and left him a voicemail. No response.
The next day I talked to Comcast directly. Adding the package we talked about would be extra. Adding the second box we’d talked about would be extra. Adding a wireless router would be extra. And they do NOT offer HDNet, period.
Again I tried to contact my rep, but got nothing. Frustrated, I told them to come back and take their equipment and reconnect my FiOS to put it like it was before they came. They relented and said they’d send someone out on May 1st between 11 and 1. Fine.
So here I am on May 1st and 1:30 has come and gone. What gives? I called, and surprise surprise - they had no one scheduled to come out today to do this. sigh The person I spoke with said he’d try to reroute one of the drivers to my place today but couldn’t make any promises. In the meantime I’m without phone, TV and Internet because they discontinued my service before coming out and taking the equipment.
My sales rep has yet to get back in contact with me and try to make any of this right. Of course.
In summation: Don’t believe Comcast’s lies about revamping their company and improving their customer service. Their service is horrible. Verizon isn’t perfect either, but at this point I’m ready to walk into the Verizon offices and kiss the first employee I see. At least they do what they say they’re gonna do.