What’s in your wallet? Hopefully not Capital One. I am currently on hold, waiting on them to get a CSR at my bank. So far we are at 35 minutes total time. Why? Fraudulent charges? Nope. A fraudulent payment… From my bank…Where we have made payments from for years. So now our card is restricted.
They just asked if we would send in a paper copy of our bank statement, so they can get off the phone with us. If we go that route, the card will stay restricted for 7 to ten days. No thank you, you can just stay on the phone and get the shit taken care of right now.
They cancelled a card on me several years ago. Had the card for 21 years, never missed a payment. I used the card for pretty near all purchases I made (gas, groceries, online purchases, etc.). No notice, the card just suddenly stopped working.
When I called, the CSR said they couldn’t help, the card was restricted by corporate security. Um, ok? Sent me to a voicemail box to have them call back. To their credit (heh), someone called back a week later to tell me they didn’t have access to why the card was cancelled and someone higher up would have to review it. I recieved a cryptic letter in the mail a week or so later saying the card was cancelled becuse it was used for purposes not consistent with a business. It isn’t a business card, what are we talking about here?
Never got to talk to anyone who could help. I ended up with a card from another mega-bank, and will never, ever go with captial one again.
I had read at the time that they will cancel long-standing accounts that are “too good” - they don’t make enough off of people who don’t pay interest or penalties. Fine with me, I’ll happily take my money elsewhere.
I believe that CC companies generally track two parameters related to each CC account – something called a B-score (behaviour score) which is a measure of creditworthiness, and a parameter that tracks profitability. Any decent bank will be happy with low profitability as long as you’re also low risk. Capital One doesn’t sound like a decent business. All I know about them is I frequently get junk mail from them trying to get me to sign up for a credit card. It goes straight in the garbage.
I’ve had a Visa credit card with Bank of America for nearly as long (almost 20 years now). Never missed a payment and I very rarely carried a balance on it. I think I had a balance for a few months when I was unemployed and money was really tight, then I sold some stock (at a big profit, about 3x what I originally bought it at) and paid it off.
They’ve never given me grief about it. Capital One sounds like a terrible bank to have an account with. This thread makes me glad I’ve never done business with them.
I got my credit card through my credit union. The card is apparently administered by a 3rd party and only linked to my credit union accounts, but that seems to be okay. My only complaint about them is that they are sometimes too careful about putting charges on hold until they are able to reach me, but that usually doesn’t cause anything more than a small amount of inconvenience.
I was so glad to get out from under the megabank that had my mortgage (and required all my banking go through them to get the mortgage) I will never use a megabank again.
The only problem I ever had with my Capital One card was five or six years ago. I’d been in St Martin for two weeks, bought my airline tickets with the card and paid for dozens of meals with it as well.
When we were coming home I used it to pay for our checked luggage and it was declined! I was well below my limit, it was like they suddenly had a problem with me being in the Caribbean.
I have two major credit cards just in case something weird happens with one of them. Capital One is one of them, and I’ve never had a problem. … … yet.
Well, after 45 minutes, my bank came on the line. It took 2 minutes for them to confirm that yes, I am the account holder. Then we wait for 5 more minutes while the restriction is removed.
We probably are not the clients Capital One wants. It is a low limit card, and we only use this card for Internet and recurring charges (NetFlix, Playstation account, etc.). We keep it low limit incase of breach.
And it is the same with the bank account we pay from. It is direct deposit of some of our pay. We have only had the account for oh about 30 years, and it is the account we (i won’t say always but almost always) pay the Capital One account with.
I could see flagging a transaction if we started paying with a new bank or something like that. But this was beyond ridiculous.
I’ve had a Capital One card for years. At one point it was my primary card, but now I use it sporadically. But I’ve never encountered any problems of any sort with it.
The card which really has problems in this regard is the PayPal card from Synchrony Bank. Absolute worst. That card is liable to be blocked at any time without warning and for no apparent reason, and you might be stuck without a card until they mail you a new one 7-10 business days later. I would avoid it at all costs. (I never cancelled mine, because it doesn’t do good things to your credit rating, but I never use it.)
My first credit card was a Capital One. I used it for many years with no problem. Then one day I received a new card in the mail. My current card was nowhere close to expiring, so why was I getting a new card? Turns out I had been upgraded to silver or platinum or some shit. I just assumed it was nothing more than an increase in the available credit. Nope, I got my first statement for the new card and there was a $40 annual fee. Fuck that shit. Don’t upgrade me like you’re doing me a big favor, then charge me for it. I cancelled the card and have never done business with them since.
As far as I know, I’ve never had any dealings with Capital One, but I have to keep reminding myself that they’re something different from Bank One (with whom I had an account until they were acquired by Chase).
My home town has a brick-and-mortar Capital One bank; it’s where my mom had her account. When she passed a few years ago, I opened up the estate account at the same bank and transferred the funds from her checking account over, easy-peasy.
As I settled her estate, I needed to get online access to the account to see which payments were pending etc. I’m in Florida, she was in NY. Called Capital One to set up online access; they said I needed to do that at the physical bank itself. Fine, I had to go up to NY anyway (selling her house). Went to the bank, told them I needed online access … and they called the same customer service line I called.
Back and forth, back and forth. No one could give me access, call center blamed the bank, bank blamed the call center, both admitted they couldn’t do it. I ended up waiting every month for paper statements to arrive.
Fast forward two years. The estate is settled, funds have been dispersed, checking account has a zero balance. And on my personal Capital One credit card online access the now-defunct checking account suddenly appears. And it’s been sitting there, with a zero balance, for a year now.
I had them once. Decided to cancel the card several years ago and paid it off.
A month later I get a bill for the interest (even though I had paid it in full before due date. I called and bitched, but I ended up paying the interest.
The next month it happened again. A bill for a dollar and change. Seems they charged me interest for the interest.
I called them up and they said that’s how it works. And that interest accrues until they receive the payment and that they would charge interest on the interest I just paid again.
I asked "how do I pay the thing off if you keep charging interest when I pay the full amount. I mean, just talking to you on the phone is causing interest. She said "yes, that is correct. If it takes a few days for us to receive the payment, you will be charged interest for those days.
I ended up talking to someone higher and bitched and said to cancel my card, and I refused to pay another cent.
Actually on things like this, that is when I get angry and decide to cost them Money. I will start calling the back every day asking if they got my payment. I will not pay by bank transfer, I will write a check and send it in. Eventually, they will get checks for $0.20, $0.10, $0.5 that will cost them more than the check amount to process it. Not to mention the time a CSR spends on the phone every day.
I have also done this with the insurance company with a $100 dollar possible life saving medicine. They denied the charge. I disputed it 3 times. And kept calling every day. I am sure by the time they paid, it cost them at least $100 in phone calls and a nurse to deny it each time.
When we needed it again, our Dr, helped. They said if they wouldn’t pay for the medicine across the street for $100, they would call for a dose of the medicine they wanted to use, be flown in from Tampa and they could pay for that. It was approved while I was waiting at the pharmacy across the street.
That’s 100% about Jennifer Garner, and 0% about the bank.
(I get the same feeling about her. She feels like a really nice sister that I never met. I bet if you called Capital One and she answered, she’d get everything fixed quickly, because she’s Jennifer Garner.)
