I special ordered a door through Home Depot. This was my first mistake, and I take credit for it. But sel-pittings are lame, so I have to pit the people who built the door.
I ordered a six panelled, solid core door in a custom size, about 28 inches wide and 78 inches tall.
These dipshits took 4 weeks to make the door, and then cut the hole in the wrong place so that there is no lockset manufactured for Home Depot that will fit it. Also, I noticed when I put the handle on, that the part that covers the hole actually overlaps the panel area, allowing you to pinch your finger something mighty.
So, I told them about it and they ordered me a new door. The new door comes in and it has the same damn problem. Look people, move the panels closer together, cut the door offset just a little bit, or something…but holy shit how stupid do you have to be to do the same thing AGAIN?
So I ordered a flush door instead, no panels. Apparently it costs MORE to make a flush door, lord knows why, but HD is ordering it for me and eating the difference (or, hopefully, making the dipshits at Masonite eat the difference). So yay for Home Depot and especially Jason the guy in Millworks dept, who went out of his way to try to help me.
Stupid Masonite!!! I want a door for my daughter’s new bedroom! I have an old house. Get your shit together!
A friend of mine special ordered a door through Lowe’s. It took them 6 months to get it to fit right, then 3 months later rot started to set into the door.
The problem isn’t where the hole should go, it’s where the panels are in relation to the hole. Yes, I could cut the hole in a diferent spot, but it wouldn’t be anywhere near the 36" from the floor that a standard doorknob would be, and it would be awkward to open.
Also, the frame already has the cutout for the lockset for the striker, etc, and it would look bad if I had to move that down several inches, because we plan on staining it, and staining a bunch of filler would look like shit.
Wasn’t there another poster recently who went through at least three sets of blinds the HomeDepot/Lowe’s kept sending out wrong? Perhaps there should be an Island of Misfit Home Improvement Products they could all go to.
That island at Home Depot is called receiving. Everyone likes to try and hide their fuck ups there. I ran receiving departments for 4 years. I’d empty the place of misfit orders and every time I went on vacation they would creep back in.
To the OP. Masonite is one of the largest manufacturers of doors in the world. Somehow with all the business they do they still can’t manage to put doors together right. The record number I saw for them fucking up the same order was six. It took the customer a year and a half to get the order.
Wow, I could have written your rant about a year ago. We ordered the doors in August. We couldn’t buy what they had in stock because we need thicker door jambs. They told us it would be about three weeks. I call after three weeks and nothing, oh, they haven’t arrived yet. I go down after another two weeks to see what is going on, and it turns out that Home Depot didn’t send in the order. Oops, we complained and they knocked one hundred bucks off of the total for the doors we were ordering. Another five weeks later, the doors arrived and we went with our carpenter to pick them up. He looks at them and they managed to break the frame on two of them. At this point, I was royally pissed off and told them to give me a refund on the two broken doors.
You’re basically ordering a cardboard composite door that’s paint-grade (they don’t take gel stain well). If HD screws it up a 3rd time, get a refund and go to a local lumber yard. You may not get that extra 5% discount off of list they give you at the big box - but small business tend to rely a bit more on customer service. You’ll probably even find a yard that stocks the 2-4x6-6 door you’re looking for.
I can’t imagine how they will possibly screw up a flush door with hardboard finish (as opposed to the MDF door with textured 6 panel finish we had originally ordered) but if they do, I’l find the local lumberyard or door mfr or something.
Masonite (the company) does make solid wood six-panel doors – I saw some at the Home Cheapo the other day. But I agree you’re better off going to a small store or a local carpenter to have something custom-made. Or just cutting an 80" door down to 78" yourself and dealing with the resulting asymmetry through strong drink and deep breathing.
One time we were in Lowe’s getting a door, and we were at the “door counter” waiting for someone to show up. No one did, so we flagged down an employee. He went to the phone at the desk, and dialed a number, then he goes, “sales associated needed at door counter.”
A few seconds later, his voice goes all over the store, “sales associate needed at door counter.”
5 minutes goes by. My wife goes off to look for someone.
Hmmmm. I pick up the phone and hit redial. A voice comes on that says, “please enter department code.”
Foiled.
But wait, I notice a “427” (or whatever) written with a sharpie on the phone. I hit redial again, the voice says, “please enter department code.”
I punch ‘427’ and the voice says, “please record message.”
So, I go “sales associate needed at door counter.”
A few seconds later, MY voice goes all over Lowes, “sales associate needed at door counter.” My wife heard it from wherever she was. She came around the corner cracking up.
Anyway, we got a screen door from Lowes, but we went to a local guy for the real door. We got a beauty that was cut just right. They’d done a million doors in small Baltimore homes, and were intimately familiar with exactly what we needed.
