[QUOTE=Bambi Hassenpfeffer]
8 year (and counting!) grocery veteran here. My faith in basic, common decency was finally stomped to death in about 2001. You don’t ever know how truly awful people are until you work retail.
[/QUOTE]
Yuh. Had a woman tonight–see, we start calling people when their discs are three days late. We don’t have to; we could just let the late fees rack up. It’s a courtesy. So at fourteen days, this woman finally checked that voicemail. It was a new release, which is a buck and a half a day. So the late fees are twenty-one bucks. She goes, “That’s not the best number to reach me at; I don’t usually check the voicemail.”
“Isn’t that the number you gave us when you opened your account?”
“Yes.”
[blink blink blink] " . . . Well, is there a better number for us to reach you?"
“Yes–” and she gives me the number. I change it in the system. She had no excuse for not knowing we had her old number; we use phone numbers as account numbers, so she recited this old number ever time she rented a video.
So I change the account and go, “OK, that’s twenty-one dollars.”
“Aren’t you going to discount it?”
“Discount it? Why?”
“Because I don’t check the voicemail on that number!”
[blink blink blink] “But that’s the only number you gave us!”–not even pointing out that it’s not our job to hunt her down when her videos are late; it’s a courtesy!
“So there’s no discount?”
“I’m sorry, no.”
She pays, sourly, put out.
Cunt.
(Repeat this, or similar, literally a dozen or more times a shift some days.)