IE, AIM crash randomly

Factual Questions
1

Someone please help me out:

I’ve run Adaware, Spybot SD, Norton Antivirus (Latest), everything else, looked at HiJackThis, and still nothing. IE randomly closes. I’ve found that if I go to a java site, this happens most often. I google “java guitar tuner” and click the first link, the browser automatically closes. The same happens with the same site in Opera. Other sites do this as well, but I’m assuming it has to do with java maybe? Then why would AIM just close randomly? Same as IE. Someone please help…

Logfile of HijackThis v1.97.7
Scan saved at 12:03:25 AM, on 1/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus
avapsvc.exe
C:\WINDOWS\System32
vsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\TBPanel.exe
C:\Program Files\CpuIdlePro\cpuidle.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE
C:\Program Files\TurboNote bnote.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Used\audio\WaveLab 4.0\INSTALL\WaveLabv4.00c.EXE
C:\PROGRA~1\NORTON~1\AdvTools\NPROTECT.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Webster Toolbar - {9E1128F1-53FA-11d5-8490-0048548030CA} - C:\WINDOWS\Downloaded Program Files\m-wtoolbar.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar.dll
O3 - Toolbar: Merriam-Webster - {9E1128F1-53FA-11D5-8490-0048548030CA} - C:\WINDOWS\Downloaded Program Files\m-wtoolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM…\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM…\Run: [nwiz] nwiz.exe /install
O4 - HKLM…\Run: [ccApp] “C:\Program Files\Common Files\Symantec Shared\ccApp.exe”
O4 - HKLM…\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM…\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM…\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM…\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM…\Run: [CpuIdle] C:\Program Files\CpuIdlePro\cpuidle.exe
O4 - HKLM…\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM…\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM…\Run: [ZingSpooler] C:\Program Files\Common Files\Zing\ZingSpooler.exe
O4 - HKLM…\Run: [DeadAIM] rundll32.exe “C:\Program Files\AIM\DeadAIM.ocm”,ExportedCheckODLs
O4 - HKLM…\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 “EPSON Stylus CX5400” /O6 “USB001” /M “Stylus CX5400”
O4 - HKCU…\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: AOL Instant Messenger.lnk = C:\Program Files\AIM\aim.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Web2Pop.lnk = C:\Program Files\Web2Pop\Web2pop.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: IDETool.lnk = C:\Program Files\IDETOOL\IDETOOL.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: TurboNote.lnk = C:\Program Files\TurboNote bnote.exe
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GoogleToolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\WINDOWS\GoogleToolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\WINDOWS\GoogleToolbar.dll/cmcache.html
O8 - Extra context menu item: Collegiate &Dictionary - C:\Program files\Merriam-Webster Toolbar\dictionary.htm
O8 - Extra context menu item: Collegiate &Thesaurus - C:\Program files\Merriam-Webster Toolbar hesaurus.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\WINDOWS\GoogleToolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://C:\WINDOWS\GoogleToolbar.dll/cmtrans.html
O9 - Extra ‘Tools’ menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Merriam-Webster (HKLM)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37853.4590740741
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F798683C-FE05-436C-B0FF-35B9122E9787} - http://www.m-w.com/tools/toolbar/cabs/m-w.cab

2

Have you applied the latest update to Microsoft Virtual Machine? This will reinstall the component that interprets java webpages.

3

Everything in WindowsUpdate is up to date, so it’s not that.

4

It may be up-to-date, but still corrupt. Perhaps uninstall the updates and re-install them.

5

I’ve had a problem with IE crashing as well. It happens when I go to monster.com and click on a job search agent. An error report will be generated and sent to Microsoft, and the browser closes and restarts (there’s an auto restart option).

I deleted my agents and re-made them. This worked for one of them, but did not work for another. The one that didn’t work may well have been empty, while the one that did work (which I tried first) opened successfully. So the problem is still there, at least in some cases.

I don’t update Explorer because I’m on a dial-up and it takes forever to download. Besides, “If it’s working, don’t fix it.”

I’ll try the update as Number suggests.

6

Turns out it was my java after all. I had to uninstall sun’s java and install microsoft’s java platform. This fixed everything, just in case anyone else has had a similar problem. Took me a while to find this fix on google.