I only charge $4000 USD/hour, but it’s cash only, in denominations of $20, $50 and $100 in advance. No checks no credit/debit cards no crypto no coins. 1 hour minimum
There are only a very few times I will fill out a survey. The experience was very excellent or very poor and there is a free text space for me to give actual feedback separate from the preformatted questions that don’t actually relate to the experience.
I get too many surveys, too. But i often like the opportunity to praise particularly good service or to complain about how long i waited on hold or how unfriendly their phone tree is.
I often decline to answer. But i get a lot of email and ignore a large fraction of it. So ignoring survey requests is pretty easy for me.
You should write back ”you did so bad that I DIED! Okay? Are ya happy now!”
Oh, no, now we’ve got a price war going on.
If Facebook offered that, I’d be far more likely to report posts and ads.
I always report racism on facebook, and I sometimes report ads for religion as “offensive” (since they have not supplied objective criteria for “offensive”—posts celebrating a religion are fine, but I find proselytizing and missionizing quite offensive). Both of those always get a bot response that the post in question “did not violate community standards.” I can understand why they’d disagree about missionizing, but not about straight-up racism.
In no case is a human other than me involved in the interaction, though, and there is no way to appeal.
I will be happy to send all my survey-taking business offers to my higher priced competitors. It’s more of a hobby for me anyway, than a livelihood.
That’s a survey I’d eagerly complete, because I love SCOs and go out of my way to mention it.
I’ve looked a little bit after reading this thread, and I can’t see any information that a customer survey like what’s being discussed affects the CSR (although I suppose it could). But it seems to be more of a marketing tool..
Surveys do more than record data about customer opinions. They can also work as marketing tools to sway future behavior.
If you feel strongly enough about it, positively or negatively, one idea is to write a note or email directly to the employee’s manager. It adds a personal touch and your voice is more likely to be heard rather than added to a slush pile (I once wrote a compliment to a hotel manager about a desk clerk who was very helpful. I found out later the note was posted on a bulletin board in the office so other employees could see it).
Or find a manager (when in a store or restaurant-hard to do online) and tell them verbally – especially if it’s positive. Rank-and-file workers don’t hear the good stuff often enough.
Neither takes much more time than filling out an online survey.
But did you die happy?
Most of the time the questions asked on surveys don’t even make much sense. If there is a place at the end where I can write something, I might do so. I tell them to ignore any answer I gave to their questions. Sometimes you have to answer some questions to get to the section where you can write something.
I refuse to fill out surveys. They are not intended for my benefit at all, rather for the benefit of those who want to take my money and yours in return for lower quality goods and services.