My support question as submitted to Canon:
>> Original Message Follows:
>> -------------------------
>> INQUIRY: What is the difference in ink quantity between cartridges cl-41 color and cl-51 high yeild color. I’m looking for the ink volume or weight of each, or a percentage.
>> Thank you.
>
Their first reply:
>> Dear Mr. Jones:
>>
>> Thank you for contacting Canon product support. We value you as a
> Canon
>> customer and appreciate the opportunity to assist you with your
> iP6310D
>> printer.
>>
>> The information on the ink cartridges are as follows:
>>
>> CL-41 Color -
>>
>> Approx. 289* pages
>> Approx. 148** pages
>>
>> CL-52 Photo -
>>
>> Approx. 295* pages
>> Approx. 153** pages
>>
>> *Color document: Declared yield value in accordance with ISO/IEC
>> FCD24711. Values obtained by continuous printing.
>>
>> **Photo (4" x 6"): When printing Canon standard patterns on 4" x 6"
>> <paper type> continuously with the default settings of <paper type>
>> using Windows XP printer driver in borderless printing mode and
> Windows
>> XP Photo Printing Wizard.
>>
>> Please let us know if we can be of any further assistance with your
>> iP6310D printer.
>>
>> Thank you for choosing Canon.
>>
>> Sincerely,
>>
>> Althea
>> Technical Support Representative
My response:
Original Message Follows:
> -------------------------
>
> Please note I asked for the two sizes of the color cartridge cl-41 and
> cl-51. I want to know how much more ink is in the high yield
cartridge.
> I didn’t ask for cl-41 color and cl-52 photo, which are different
inks.
Their second reply by a different person:
Dear Bob:
>
> Thank you for your reply.
>
> The CL-41 ink tanks contains 4ml of each color in the tank.
>
> The CL-52 ink tank contains, 7ml of each color in the tank.
>
> We hope this information is helpful to you. Please feel free to
contact
> us again if you have any other questions or concerns regarding the
> iP6310D printer.
>
> Thank you for choosing Canon.
>
> Sincerely,
>
> Frida
> Technical Support Representative
My response:
Original Message Follows:
Please read the cartridge numbers carefuly. Support continues to answer
my question for the wrong ink cartridges.
The question is about:
CL-41 that’s CL-fortyone
CL-51 that’s CL-fiftyone
Do not involve the photo cartridge in any way.
Next an on-line satisfaction survey linked to my submitted question:
I received a link to a satisfaction survey that I fill out because it’s linked to this case. I failed them on all questions dealing with the intellelgence and worth of their information sent. I then filled in the section for free style typing of my opinion asking what would improve their customer service. I haven’t been nasty yet! I told them to review reading comprehension with their employees. All the failed service questions are marked so, because I still have not had the original question answered.
Their reply number three:
Dear John:
Thank you for your reply.
Neither the CL-41 or the CL-51 have photo inks. The CL-52 has Photo
inks in it.
We hope this information is helpful to you. Please feel free to contact
us again if you have any other questions or concerns.
Thank you for choosing Canon.
Sincerely,
Frida
Technical Support Representative
Various errata:
Every reply has the warning that questions are hard to answer by e-mail and to feel free to call for support with a $9.99 fee.
I haven’t sent back a reply yet. I’m thinking a copy of the e-mail is going via mail to somebody higher up, and I’ll see if they can read and comprehend a question. I’ll keep sending in the question to see if I can get a correct reply before the year 2525. The year 2525 is in reference to old cold war song about armageddon.
I’m to the point where is is starting to piss me off.