You mean you don’t know who the second person in Genesis is? It’s Eve.
Not to get too serious here, but in fact no, if you asked I could not have reliably answered that Eve was the second-mentioned.
I will be delighted to apologize as soon as you let me know that Kevin and Christine are deeply-rooted traditional Indian names, with cite going back more than 10 years. 
And I do agree- I just needed a name. A real name. A name that appears say, on their paychecks. So if their name was really Christine or Kevin or David and it appears on their paychecks, then they are accountable and are being forthright with me. If, OTOH ( and was apparently the case ) they were spoonfeeding me, the Ignorant American Who Cannot Believe There Are Other Names Besides Dick And Jane an insulting load of crap instead of honesty why, they got exactly what they deserved.
Complete contempt and disrespect.
Well, why not ask for their bank account information, life story, sexual orientation and a replica of their house keys, too?
Why are you owed this? Why should someone be required to provide you with a name that you think is believable in conjunction with their accent? Who made you King Shit of Turd Mountain?
Jesus, how much of an asshole do you have to be to be abusing people and treating them with contempt because you don’t think Indians should have certain names? “Wahhhh, I want the truth.” If someone says their name is Jim, who’re you to tell them it’s not? Get a life, loser.
Well, it would be nice to get some kind of real identifying information. So many places, I’ll call and I’m talking to “Mike” or “John” who won’t give his supervisor’s name, his own last name or any kind of employee ID or extension number. Then, the next time you call, it’s “I don’t know why they told you that, but this is the correct answer, and we’re not going to take responsibility for that last person who you claim you talked to.”
Frankly, as long as the name they give is the name they give on every call and leave in their notes so they can be traced back should I need to complain, I don’t give a shit what they call themselves. Truthfully if you’re that concerned about what is being said either not being upheld or just being a lie, ask for a receipt number for the call, or for an employee ID number.
When it comes down to it, even if you get Rasheed to admit that’s his name rather than “John”, there’s likely to be 20 other Rasheeds in the same centre with him, and you’re much better off getting a unique identifier, like the aforementioned receipt or employee ID #s.
I’ll be glad to address your question. I want a name that they are held accountable with. I want their real name, not one randomly assigned in " Talk Like You’re From Chicago" Class. ( And, don’t waste your time telling me that many Indian call-center employees do not take length training in classes because I have both read the articles and seen the video tape documentaries proving same ).
I want to know who I am talking to. Why? not because I am King Shit- but because I am fulfilling ** my part of a legally binding contract**. I bought something. I paid for support. I am using my legally obtained rights to technical support- and I am being roundly lied to by the person I am calling.
Uh, gee- that doesn’t make me King Shit. It makes me someone whose contract was just violated.
What fluiddruid said, AND yes SierraIndigo, that is exactly what I do.
Its problematic when it turns out that “Kevin” is not a person who works in that call center, and “Kevin” refused to give an ID # or extension.
Really? Would you please, please, please tell me what contract you have that says “The call center representative will give the customer the first name he or she has printed on their paycheck”? Because if you’re saying that you have such a contract, I say you’re a liar.
I don’t know about you, but in my experience “David” and “Kevin” are just part of the melting pot of names used in Western countries. If you made the above comments about the derivation of “David” and “Kevin” to most if not all of the Kevins and Davids I know, they’d be totally lost and assume you were some sort of complete twat.
Yup. 
Just a little anecdote: the call centre where I work encourages people to use their real names, and for most of us it’s not a major problem. Some of our Jewish employees have some weird names that have needed to be anglicised slightly, but one poor bloke, as Strine as they come, happened to be born into a traditional Hungarian family who migrated here just after WW2.
He calls himself Kevin Bell, because his own name is totally unpronounceable, and people would think he was bullshitting them if he used it!
I’ll tell you all about my horror experience with a call center. I was in the States visiting my mother in Utah. She had just returned home after a 1 1/w absence, and was having her phone service restarted. The only problem was that she could place calls, but not receive them. This didn’t come up for a couple of days, since she wasn’t aware that she wasn’t aware of not getting them. It came to light when I was out and tried calling, only to get a fast busy tone.
I went home and found out that she hadn’t been on the phone, and started the troubleshooting process. I got another phone and verified that it could also dial out, but not receive calls. Hence, the problem was with the phone company which had changed her settings to permit calls out, but neglected to allow incoming calls.
I called the local company and was connected to “Barbara.” (OK, I don’t remember the name, but let’s go with that.) “Barbara” starts reading off of her prepaired script. I try to save her time, and mention that I’M a EE, I’ve troubled shot and found that the problem is likely that their software setting is incorrect. I explain what I’ve done, but after all that she returns back to her propaired script. No comprehension at all. I have explained that I can call out, but not get calls in. She still asks in if I’m hooked into the wall conection (which wouldn’t be an issue if she could comprehend the answers, but nevermind, I answer all the questions, then expain again. She says that she’s glad someone has worked that hard on the problem and says she’ll have someone look into it.
Hours later, I get a call from the local engineer. Looks like this operator has totally screwed up my answers, and within a minute he understands the problem and fixes it.
The kicker? This woman was located in my home town. Yup, Salt Lake City. She wasn’t even Indian or even another foreigner. Just another stupid American answering the phone.
No, it makes you a complete and utter fucking asshole. I’m with RickJay - show us all where your contract says you are entitled to the personal information of any or every person you ever deal with in that company in additional to your technical support, or shut the hell up and show just a modicum of respect for a fellow human being who is trying to do their godforsaken job.
Hey you know what? To hell with this “Cartooniverse” crap. Since you demand to know every person’s actual real name, you don’t have any problem revealing yours here, right? Right??
You can call me racist, but given that country’s reputation for fraud, a call center in Nigeria would be the LAST place I would want to call and give personal information such as credit card numbers, national ID numbers, or any other information that could be used in identity theft.
If your only concern is accountability then the name is totally unnecessary. Every call that gets routed can be traced and the name is immaterial to identifying who took your call. Also, there are a number of measures that call center agents are responsible for, primary of which will be Customer Satisfaction and Call Resolution which comprises a big chunk of their performance evaluation. So, no. I’m not really convinced that the demand for real names really amounts to much.
Look, I don’t agree with Cartooniverse in total, but I’ve worked in a call center. “Every call that gets routed can be traced”? Probably in theory, but in actuality, if there’s a dispute with a customer we’re not going that far until there are legal proceedings. A standard system of identifying call center operators, or some kind of verification (an industry standard to send a confirmation email to the inquiry) is highly needed.
And yes, it’s a part of their evaluation - but have you ever seen the turnover in a call center?
Yes. At least in my account, all calls can be traced, quite easily, I might add. I know the turnover rates in call centers are quite high but I don’t see that it as having anything to do with Cartooniverse’s demand for real names to have agents accountable.
remove “that”
Obviously, some call centres are amateur operations, but any call center worth a damn is going to have a ticketing system of some kind, and virtually every common ticketing software out there has automatically generated ticket numbers.
The ticket number is, far and away, the best way to keep track of your issue.
I say I have a contract that guarrantees me the right to follow-up. To dealing with adults who take responsibility. Who are actually capable of using their legal name, when dealing with contract-holders. If they have no interest in respresenting themselves honestly, that is peachy.
Just dont’ fuckin’ hire them to answer the telephone when I call them. Clear?