SaxFace posted 12-08-1999 03:59 PM
I’m one of those rare women who actually hates to shop, and the following story illustrates part of the reason why.
I’m at Nordstrom, purchasing a dress for our company holiday party. I get to the register and the dipstick behind the counter starts mumbling (and I do mean mumbling) something about putting me on her “personal list”. “What is it?” I ask, “I’m already on a mailing list.” She continues to stumble over her words, choking out something like, "wellllllllllllllllll (each word taking forever) we… just… ask… a… few… simple…questions… like… your… name… your… address. That still didn’t answer my question. I cut her off. “I really don’t have the time today, I’d just like to pay for my dress. Thank you.”
She rings it up. It’s a $58.00 dress, plus 8.25% sales tax. I hand her a $75.00 gift certificate. She starts pulling bills out of the drawer. 10, 20, 30, 40, 50, 55, 60, 65…
Me: “Excuse me. How come you’re pulling out so much money?”
Moron clerk: “You get $75.00 back.”
She’sdamnluckyI’mhonest Me: “Uhm, no I don’t. I gave you a $75.00 gift certificate. I only get back the difference between that and the dress.”
Moron clerk: “Oh Oh Oh, yeah. Ok. Yeah.”
She pulls some bills and some change out - still never having told me what the total has come to with tax, and hands me my change without counting it out to me.
Tryingwithallmymighttobepatient Me: “What was the total on my dress please?”
Moron clerk: “$58.00”
Readytopullmyhairout Me: “No. The total. With the tax.”
Moron clerk: “Oh, Oh. Uhm, $75.00”
Isthiswomanondrugsorwhat? Me: “No, that’s not right either. Can I see the receipt please?” (Which she didn’t bother to give me when she handed me my change - it’s still sticking out of the register.)
Moron clerk hands me the receipt and I see that the total came to $62.79. I then count out the change in my hand (some coins, 2 ones and a 10), saying it out loud and showing the imbecile how it should be counted… 63, 64, 65, 75. Ok, that’s right.
Moron clerk utters another, “Oh, ok,” and then proceeds to turn her back on me and start yacking with another sales clerk on the other side of the counter!
Fittobetiedatthispoint Me: “Hello? Hello? Excuse me, but may I please have my dress now?” (And mind you, I still have not raised my voice one tiny decibel.) Moron clerk takes my dress, still on the hanger, and drops it in the bottom of a gigantic shopping bag. Not folded. No tissue paper. No offer of a hanging bag. I calmly said, “Thank you,” and left, thankful to be away from this sorry excuse for a clerk.
I wish that were the end of the story. Can anyone see it coming?
It’s the night of the party. I have just the right amount of time to shower; do my hair; put on my makeup; press my new, previously wadded up dress; get dressed and leave. I start by taking out the dress (thankfully), and much to my complete horror, the d@mn security tag is still attached to it!!!
Has anyone ever tried to pry one of these things off yourself? Don’t bother. They’re magnetized and nothing but their machines will take it off. I phoned Nordy’s. I’m practically in tears. The sweet woman on the phone put a supervisor on the line, who asked for my address (since I’d made it clear that I simply did not have time to go all the way back to the mall, fight the holiday-shopper-filled parking lot, schlep through the store, get it removed and return home - I had a party I had to be at in one hour. He kindly sent a Nordstrom representative to my house to take the tag off for me.
Now that’s service. But sheesh, what I had to go through to get it!
I didn’t turn into a loud-mouthed buffoon at the counter, but if ever a situation warranted it, I think this would have been it.
Sorry for the long post, but thanks for letting me vent my story