Last night I stopped at McDonald’s drive through(SR 85 in Riverdale, GA) and was charmed by the young lady on the intercom. Her voice was warm and friendly, she repeated my order clearly, confirmed the balance due and politely asked me to drive to the first window.
She smiled when she greeted me, made a joke about me using so much change and thanked me for my business.
I asked to speak with her manager since she deserved a compliment. I don’t know her story, but based on just an incidental meeting I predict this teen will do great things.
Jali, I did the same thing for a (rare) polite, friendly, easily understood KFC drive-thru worker. I think the manager thought I wanted to bitch, and was shocked when I complimented her employee.
I actually went to the trouble of writing and mailing a letter all the way from Ireland to the HQ of some software company in Atlanta because the woman in the call center I had been talking to was so amazingly pleasant, cheerful and helpful.
It’s worth doing when you’re particularly pleased with a service. Something like that can really boost someone’s career.
I second that, if you get real good service, please pass the praise up the line!
A dear friend of mine works in an insurance call center and truely cares about helping her callers. Yesterday she unscrewed someone’s account and the person called her supervisor to praise my friend. It made a real difference in her day and can’t hurt her chances when the company merges this year. It really does matter.
Matthew Diaz. I know of him, but I don’t know him.
He’s a career Naval lawyer who wrote the names of all 550 Guantanamo captives and sent them to civil lawyers in NY. Not only did he throw away his chances at getting a military pension, but he’s in jail right now and will probably find it hard to find future work as a lawyer.
But he “had to do something” and because of his effort, the Gitmo detainees’ families will hopefully find out that their loved ones didn’t just disappear.
I’m glad there are still officers who respect their oath to the Constitution more than their orders. Here’s to you, Matt!
