Tripler, I hope you really do send your letter to Wells fargo after you’ve left them. I’d recommend two letters actually: one to the corporate headquarters complaining about the general screwing over they’ve given you and explaining why you’ve left them and the second to the specific branch with the rude teller complaining about him by name. A letter to the corporate headquarters might never filter back to the branch and vice versa.
Another voice chiming in for Credit Unions. Ours recently changed from a federal charter to a state charter. They changed their name at the same time. But the service is still stellar. No fees at their ATMs unless you exceed 20 withdrawals per month. Extremely helpful customer service folks, on line and in person. Automatic transfer from savings to checking if you have a overdraft (up to 3 times a month) with no fees. Excellent loan and credit card rates.
Even after we move, I intend to continue to deal with them. Since I mostly use their VISA check card, it doesn’t matter where I am. I’ll join a local credit union after we move, just for local convenience, but I’ll never sever my ties with Vystar!
Why should the teller care why you needed quarters? And too fucking bad you took his last 2 rolls. I’m sure the bank has more rolls–teller just didn’t feel like waddling over to the safe to get them. Obviously Wells Fargo has never heard of the phrase “customer service.” Send that letter now. Don’t wait til your credit card is paid off. By that time your anger will have subsided. And how 'bout transferring your balance to another card? That would hit Wells Fargo where it hurts–in their pocket.
Anyplace where the teller feels safe being rude to a customer is not a well-managed business.
Then again, your other remarks make it pretty clear that you are not really a customer. You are a cash cow.
Be off wi’ ye. Other banks will gladly take your money with far less crapola.
Well, I am going to have to go against the grain here, and defend Wells Fargo. Every time I had to actually go inside the bank, I have had fast, polite service, with the tellers going exactly what I wanted them too promptly, and, unlike some other banks, I have never had to wait more than a minute or two to see a teller. Most of my interaction with them has been through direct deposit and direct bill paying - which has worked perfectly, or with the ATM, which has always worked fine to me - I don’t get charged a fee if I use their machines, if I overdraft on my debit card it automatically gets placed on my credit card; overall Wells Fargo has worked out very well for me.
I’ve said it before and I’ll say it again: I HATE, HATE, HATE Wells Fargo/Norwest/ whatever the fuck they’re called now. And I never even had a deposit account with them, just a mortgage. It’s nothing to do with they’re service per se, as I never had to have any real customer service encounters. It’s just all the FUCKING FEES and their policies of gouging theire own customers at EVERY FUCKING TURN! And like one poster above, I have heard this song and dance from others more and more as the years go by. I left them as soon as possible. Another vote for your local credit union.
Whether or not he might of thought you were a terrorist or not, I don’t think it’s any business of his of why you need a roll or two of quarters.
That being said, I have not had any problems with my WF account.
I have direct deposit, and have had no problems, use my check card with no problems, use the same card at the WF ATM with no fees. I haven’t really had the need to use it at any other ATM, so I saved myself the $1.50 fee.
And they pay me interest on my account.
But by all means, if you are not satisfied with the service that branch affords you, change banks.
YMMV.
Sounds like the recipe for a hold-up.
Oh, great.
Our company is making us switch to Wells Fargo for the business banking starting Jan. 2.
I’m definitely in the “go with a credit union” crowd. We do all our banking with one (associated with the branch of the military that floats around the ocean in ships), and they hold our mortgage and we have our credit card through them and get great service, free checking, great interest rates, and the comfort of knowing our mortage will never be sold.
I see no reason in the world to use a commercial bank in this day and age.
I think I’m going with USAA for just these reasons: When the Tripler Truck I ordered arrived a month early, USAA gave me a $30k loan in 20 minutes. I insure it through them, as well as my renter’s insurance. I got a credit card with them. It took me 10 minutes to open up a free checking account and savings account with them. Also, being I have Direct Deposit, I get free Bill Pay.
I like these guys. Maybe it’s because of the beating I took from Wells Fargo, but I’m taking my cash elsewhere, and leaving a nasty letter to the Board of Directors in my wake.
[Khan Noonian]
“. . . Wells Fargo, I spit my last breath at thee. . .”
[/Khan Noonian]
Tripler
Well, maybe today, “I blow a boogery nose at thee. . .” :smack:
Business banking is almost completely separate from retail banking. So, you may find the level of services different.
Personally, I’ve never had problems with the retail branches (full disclosure, I word for Wells Fargo, but in the Wholesale Banking side of things, a completely, thoroughly different world than retail banking).
I can tell you this: I am not even in a customer facing part of the bank and I get three or four official internal communications per month on the importance of customer service, how to provide better customer service, and customer success stories from all over the bank. Customer service has been the banks campaign since customer surveys showed it to be an increasing weakness three years ago.
How successful they are, I don’t know.
As for the “why do you need quarters,” I would guess that was a very misguided attempt at being conversational. I would expect them to be well stocked in quarter rolls, but grocery store branches are not a wealthy as one might think. They have some complex modelling tools that tells the bank how much cash needs to be on hand during a given period. Then the cash is shipped to them. They try to keep the minimum amount of cash they feel they need (and this is true of all banks and branches). After all, if the money is sitting in a clerk’s drawer, it isn’t getting loaned out to someone and earning money.
The grocery store probably has more cash on the premises than the bank branch.
Actually that is not true. It costs quite a bit. The department of the bank that maintains and delivers the support that allows you to transfer money on the internet probably has an annual budget of close to $80 million dollars.
But you’re right. $3.00 probably more than covers that. But that isn’t the point. The bank doesn’t want you to be treating your savings account like a checking account. That is why they pay interest in savings accounts and not checking accounts. And when you are constantly moving money from your savings account into your checking account then the bank is losing the financial impetus for having offered you an interest bearing account in the first place.
Oh, and I forgot.
Sorry you had a bad experience, and if you are consistently having bad customer services then I agree that you should move on to another bank. We don’t deserve your business.
And send your letter to
Dick Kevocovich
Chief Executive Officer
Wells Fargo Bank
420 Montgomery St., 12th Floor
San Francisoc, CA 94104
I doubt he’ll ever read it himself, but someone on his staff will. I once had a great experience with a branch (1 California) and I wrote a letter to his office (never identifying myself as an employee). That employee was highlighted in a future internal newsletter based on my letter. So somebody did read it.
My car loan is through USAA, as is my insurance. Aren’t they wonderful???
Screw commercial banks, unless they’re small local ones that know how to treat their customers decently.
You know, it’s weird, that a bank with no branches (save for it’s headquarters in Texas), that does 95% of its business through the mail, phone, or internet, can do so damn well at customer service.
And to think, I completely forgot they give dividends back to their insured. (Got me a statement to which they applied it to my account. Yay! 
)
Wells Fargo do that? Nope. Them Communi. . . Damn. I can’t even call them that. Those Capitalist pig dogs! :mad:
Tripler
Why the hell was I waiting so long to switch? :smack:
I’m in a Credit Union. The only problems I’ve had with them are 1: Had to fill out an application that had to be approved (I HATE applications), and 2: $1 fee every time I use a not-Their-ATM ATM. But the customer service is wonderful. We basically only go in there to get Money Orders for paying bills (Which we do 2-3 times a month), and they recognize us on sight, never needing to ask our account number or Can I See Your Driver’s License. `Course, we’re rather distinctive. But still, they’re nice people who remember us.
And send that letter today! Do it!
I don’t bank through USAA, for no apparent reason, but the same credit union that Mama Tiger referred to. However, they have never been less than helpful when I’ve dealt with them. The credit union as well as USAA.
I’d forgotten about the dividend check until it arrived earlier this month. I love that. It came in handy.
I’ve never had a really bad experience with a commercial bank, but I’ve heard an awful lot of horror stories. I’ll stick with what I’ve got, since I was lucky enough to have the connections to get into them!
I always forget about that little Christmastime return from USAA. You never know how much it’ll be… this year it was $65.
I, too, recently left Wells Fargo bank. WF bought out my old bank (NBA) two years ago and my savings & checking account with it. A couple of months ago I went in for a personal loan for $5000 to buy a good used truck. They turned me down flat even tho a similar loan was paid off in good standing with the old bank. Pissed me off so I took my money out and went down the street on Monday and by Friday I got 5k cash on a personal loan. good riddance Wells Fargo.
Tripler, ole pal, I will echo the “credit union” voices.
I go to Kinecta Federal Credit Union. Anyone can join. I gave them a check for $5 dollars when I started with my new company. Before I gave them another dollar, they had opened a savings account, a checking account (including sending me the checks) and approved me for refinancing my car loan at a better rate.
I do all my banking online, including setting up additional accounts and trasfering money. No charge.
They have 'em all over the country. Kinecta.org, check 'em out.