Odd, i have Wells Fargo,the checking account is free (i’d have left them if it wasn’t), the ATMs are free if it’s theirs (i’d have left them if it wasn’t), and the counter girls are 100% hot girls, not snobbish dudes.
Of course, if they ever try to start chargin’ me fees i shall abandon them like rats off a sinking ship.
obfusciatrist: “Customer service has been the banks campaign…”
This being The Pit I suppose this is where we drag you through your computer and cyber-bludgeon you in effigy for WF. That’d be rude. 
But I must insist that a) your statement is false and you a re a great big lying liar the sort I’d expect to encounter when dealing with WF; or b) WF, while on a campaign, needs to call it quits on the planning phase after 3 years and actually make some changes!
Not that I think the company policies are all necessarily evil, but the customer service issues I run into (I settle vehcile totals and have to deal with banks/loans all day) routinely revolve around an incredible lack of intelligence on the part of the WF csr. I’m talking about 3-way phone conversations between myself, the mutual customer and the WF loan account rep where the account rep NEVER speaks directly to me. It goes like this:
(about 3 minutes into the conversation)
Me: I need the payoff & mailing address for the loan
>silence<
Customer: Hey, can we get the loan payoff & where to send the check?
WF csr: (gives information, speaks to the customer only)
Me: Also, Who are the titled owners of the car?
>silence<
Customer: You heard him, why won’t you give him the information?
WF csr: (gives information) & says, “We aren’t allowed to give that information to non-customers.”
…even though the guy KNOWS I’m on the line & can hear what he’s telling the customer and even though the customer had asked him to just give me the information. This was more recent than 3 years ago. And it is not the only conversation I’ve had like this with WF. This & the quarters example (and other anecdotes) lead me to wonder if WF is addressing the problem in the right way. Maybe instead of telling foax that customer service is important, they need to stop hiring/retaining idiots. If I am doomed to deal with a huge bank ('cuz sooner or later my local bank WILL be bought) at least let the worker bees have above-room-temperature IQs.
Are there banks charging people fees for using THEIR OWN ATMs???
I can maybe just barely understand a low charge for using somebody else’s. Say a dollar. But for using their own? WTF?
Oh, I have no idea if they are addressing things correctly. I don’t work in that part of the bank. I just know that it is recognized as an issue internally.
I do know that the CSRs in my part of the bank seem to be intelligent and go to great lengths to keep the customers happy. Of course, customers in my part of the bank are corporations with annual revenues over $50 million/year and the ratio of CSRs to customers is much, much lower.
That said, anybody who gets a loan (car or house) from Wells Fargo probably isn’t making wise financial choices. Even with insider discounts on such things, WF financing is too expensive to be particularly competitive.
“…anybody who gets a loan (car or house) from Wells Fargo probably isn’t making wise financial choices”
Most of the loans I encounter through WF were acquired as part of a purchase. But I appreciate the irony of dummies being served by dummies. 
You’re being nickel and dimed to death. Direct deposit and they charge you $12.95 a month? Jeez!
Shop around, then pull your money out. I don’t even think you have to wait until the credit card is paid off.
Yeah buddy, I work for Wells Fargo corporate and even I don’t bank here. For me, it’s just an IT job. You think they treat their customers bad, you should see how they treat their employees. In this season of giving they just let go over 70 people from our site so they could farm out the labor cheaply to Mexico. All your personal information that you give when applying for a home loan? Yup, all going through the hands of a Mexican laborer making a fraction of minimum wage in a General Electric owned maquilladora across the border.
I use Bank of America, and I love it. Free checking, no ATM fees, and they are very good with their customer service every time I’ve been to see a teller. Plus they’ve got a lot of locations (at least in CA). Best of luck with your complaint, post here and let us know the results.
You know, you are right. If it weren’t for the fact that my payroll department may fuck things up, I’d transfer that balance in a heartbeat. I didn’t even think of that. Thank you!
Robenomics [sub]The science of Rob’s Economics[/sub] had me so engrained, maybe it’s time for a financial schism.
Tripler
ivylass, I am being nickled and dimed. That’s why I left Commerce Bank in New Jersey.
Just last week I deposited $500 into my savings account (I’ve banked with WF for about 6 years now) to fund a secured credit card.
They turned me down. I still haven’t gotten the letter telling me why yet.
Fuck 'em. I’m looking for a credit union…perhaps Kinecta.
I worked at National City Bank (NCB) for 14 years. I referred to them as the Nobody Cares Bank, or National Shitty Bank . Your Abreviation of WFE, which could either stand for “Wells Fargo Employee” or maybe “We Fuck Everyone” is too damn funny.
I have worked for three different credit unions in the past 8 years and every one has been way better than the bank. On our worst day we are better than any stinkin’ bank.
Alternatively: “I like people to think I’m really happy to meet them.”
Hey OP, sounds like your bank and my bank call each other up and brainstorm for new ways to dick their customers.
Send the letter!
When I moved to the sticks a few years ago, I switched from a credit union to a small town bank, which was bought out by Wells Fargo a year later.
No fees. Free checking. Do a lot of my bank business on-line. Pretty decent.
I did have one snafu wherein prior to them having on-line account tracking, I made a HUGE boo-boo and ended up in the hole approximately $300.00. That included their fees. By that point, I had moved back into the Twin Cities, but knew the people at my original bank were quite a bit friendlier than the people at the downtown office branch. So, I borrowed money from my parents, hied it out to the small town office, and explained my predicament. They removed all but 2 overdraft charges, leaving me with funds to last until my next paycheck.
I like 'em.
My sister banks with them, but I’ve always known they’d never get my money. Years ago we were out shopping and stopped by a branch. The drive-through ATM wasn’t working and neither was the walk-up outside. My sister hesitated about using the ATM in the atrium because the outside ATMs were free, but the ones in the atrium charged a fee. I mean, it’s the same everything except location. They were charging extra for the priveledge of walking almost, but not quite, inside, sheesh. Fee happy, yup, that’s Wells Fargo.
As for service, there was the time (many, many moons ago) my sister noticed a lot of extra cash in her checking account. My mom and sister went down and spent the better part of an hour trying to get anyone to care about the discrepency. No one there seemed to know what to do and those who might have known were all too busy to bother with a few extra thousand showing up in lil sis’s account. We heard nothing from the bank and the extra cash was still there when my mom overheard a co-worker complaining that his bank had lost the last two deposits he’d made. Turns out his account number was just one number away from my sister’s and an error must have been made. The odds on this turning out the way it did must be astronomical, but then our luck with numbers never did run to the lotto.
Yes sir, and is that a deposit or a withdrawal?