While the first two people were obviously psychos and can’t be defended, how about their products and tactics?
How about calling a business, saying you have a manual for their copier, getting the information from them, sending them a manual, charging them for it, all because of your slick line of patter?
How about calling from “Ameritech SBC” and saying you’re a third party biller authorized by Ameritech SBC?
How about calling about a magazine, sending free issues, then sending a massive bill?
You see, I’m not just complaining about the psychos. I’m complaining about things that may be legal but sure as hell aren’t right. And it’s not a few telemarketers here or there. It’s hundreds and hundreds and hundreds of calls.
Do you know how much stuff we get in the mail? Free samples, but they’ll send a bill later, magazines that we “ordered,” but no one here said yes, reference materials that we don’t need and would never have agreed to take?
Do you know how many times SBC changed our long-distance carrier because they were told we agreed to it, and do you know that if someone changes your long-distance carrier, even if it’s without your permission, SBC charges you to change it back?
Do you know how many times I’ve had to explain to new receptionists that if anyone calls about the copier or the printer or toner it’s a scam?
Do you know how many calls I’ve ended having to take because a receptionist can’t tell a telemarketer from a legitimate call?
Do you know how many times we get a dozen calls in a week all offering the same safety program and all asking for the same person who hasn’t worked here for ten years, but they won’t stop calling until you threaten them with legal action?
These aren’t exceptions. This is the way the industry works. This is the way they have designed their industry. This is the way they have chosen to do business. This is the way they do things. This is not a small handful of anomalies. This is every fucking day of my working life.
So, if someone is going to defend telemarketers, they are going to have to defend what telemarketers actually do. I’m not interested in what the job might be, in theory. I want a defense of what actually happens. If that can’t be defended, then telemarketing can’t be defended. Otherwise, you might as well attempt to defend some other non-existent entity, like a tall Oompa-Loompa.