In the process of moving (Texas to North Carolina) our movers disappeared with our stuff. We filed a police report (in both states). We also filed an insurance claim and the stuff was covered by the renters insurance we had. The insurance company processed the claim, told us to start replacing stuff, and sent us a check. 60 days later, after being out of contact for about 70 days, the movers called and then delivered our stuff. We spent the bulk of the insurance money on stuff and have been using it for 40-50 days (washer/dryer, furniture, clothes). How should we proceed? We have a bunch of extra stuff, but we aren’t sure we can return a lot of the new stuff since some of it is fairly used. Without returning it, we can’t return the money. Are we required to pay the money back? Are we required to call the insurance company and tell them we have our stuff back? I’ve already called the police and told them our stuff was delivered. The call to the insurance company scares me a little. I’m not sure what they are going to say.
Here is what happened to the movers. The company lost their USDOT license sometime after picking up our stuff and went out of business. The phone numbers changed, the e-mails didn’t work, the website went down. We had no way of getting a hold of them at all. The company that delivered the stuff is under a different name, but I’m pretty sure it was the same people. I figure police, insurance company, and maybe even FMCSA (Federal Motor Carrier Safety Administration) pressure led to the return of our stuff. All of those people were looking for them.