Approximately 3 months ago I bought my first mp3 player. I quickly narrowed my choices down to the 80gb Zune and the 80gb iPod Classic, and went back and forth for about a week (surfing reviews, playing w/ devices in stores, installing iTunes & Zune Marketplace software on my computer) before finally deciding on the Zune.
I absolutely adore my Zune.
The Zune has nice earbuds in the box - the iPod’s buds would clearly have required a swift replacement.
The Zune has more natural feeling controls, but that’s a matter of opinion. YMMV.
The Zune has a slightly larger screen.
The iPod classic controls were notoriously sluggish, with noticable lag between taking an action with the controls and having the iPod respond on the screen, leading to lots of frustrating over-scrolling and such. The general consensus on the 'net at the time was that this would be fixed in some future firmware update - I don’t know if that ever came to pass.
Neither software package wowed me, but at the time Zune software was a bit more frustrating. There were some glaring feature omissions in creating playlists and editing song data, as well as some pretty gross bugs. I banked on the software deficiencies being patched and focused on buying the better hardward, and I wasn’t disappointed - MS updated the Zune software and firmware shortly after I purchased the Zune, adding in missing features and clearing up most of the bugs.
iTunes has more content than Zune, but nothing that I care about (exclusive American Idol downloads - whoopdewoo). Any song I’ve looked for that I couldn’t find on Zune I also couldn’t find on iTunes (for example, the first few De La Soul albums), but I have had no problems getting content from other sources (Amazon and P2P) onto my Zune since the latest software update.
Zune has the subscription option - $15ish a month for unlimited music, all of which you lose when you cancel your subscription. I’ve not tried it, although I imagine if I could get over my need to own it would be a pretty nice way to check out a lot of music.
At the Zune marketplace, you buy songs with points instead of pennies, and you have to purchase points in specific amounts. It is a slightly annoying abstraction layer the seems unneccesary. On the upside, I’m better at budgeting my music spending in the Zune Marketplace, where I can buy a block of points to use for this week or this month, than I am on Amazon, where I can get caught up in the easy click-to-buy mode and easily run up a $30 bill before I realize how much I’m spending.
Zune has wireless sync, but I never use it. I have to plug in to something to recharge the batteries - it might as well be the computer. And by the time I go to my computer, activate the Zune software, then go to my Zune and tell it to sync, I might as well have just plugged it in.
Zune has the Zune Social feature, which is utterly pointless as far as I can tell. Maybe it’ll be cool someday.