I challenge the premise of the OP: this is absolutely not the case with the Nevada DMV.
I live in a mid-sized city in Upstate NY where the DMV does everything online and doesn’t answer their phone except for a recording saying do it online. I’ve had much better results calling a little one-horse town DMV 50 miles north and talking to someone, to get a question answered that simply cannot be found ‘online’.
The DMV here has pews like a church, and you get a number and watch a monitor waiting for your number to come up, and it moves along fairly quickly. Watching the worker behind the counter stamp and staple and handle paper is hilarious. They all seem to do it in slow motion, no hurries, no worries.
I have a 'good feeling" story. Back in the day when most of this was done by post, but anything out of the ordinary had to be done at the office, I went to register some new cars.
The office was quite small, with four windows (two in use) and some seats; I took a number and sat down. One of the windows was occupied by a man in overalls with a big stack of greasy looking documents and the clerk was shuffling through them, sorting them out and writing stuff down. I was a bit puzzled by this and it was taking forever, but the clerk just kept going and there was some banter going on because he was making her laugh.
After fifteen minutes or so, I was called to the only other window in use and passed over my documents, all clean and organised (I was registering six new cars) The clerk took them off and I looked across to where the other clerk was finishing up. She told him how much to pay and he just passed her a chequebook to complete, scribbled a signature and left with his new tax discs.
I had to ask and they told me that he came from a travelling fairground who ran all kinds of ancient trucks. They have special rules; for instance, they can tow three trailers, and they pay a very low or zero tax rate. She said it was an annual event and they took turns at dealing with them as it took such a long time.
Those ladies were probably minimum wage government employees, and I just thought that it was nice that they treated the old guy, who was probably illiterate, with kindness and courtesy.