I occassionally get calls from “Sprint” at work where the rep calls and says she’s looking for the person who called about a credit adjustment or billing question. Now, there are a ka-billion phone lines in this building (a radio station) on top of god knows how many cell phone accounts.
If it ain’t something I personally called about it could be any number of people who called. Plus, why do they have my DID if I’m not the one who called them?
They can NEVER give me any info except somebody called about a billing issue and gave my direct line as the contact number.
WTF?
What is this? Is it a scam, is it some kind of pre-texting prevention thing? Or is Sprint just outrageously unorganized???
In my experience, Sprint billing is hopelessly disorganized. As one example, I had an account with them years ago which was cancelled. Every month I still get a bill in the mail for $0.00. I Hvae called them to straighten this out. They claim the account is closed and I’m not really getting any bills. The paper that arrives in my mail is my imagination.
However, as a general rule, if you ask if something is a scam, it probably is. Better to be safe.
Tongue-in-cheek aside, I would not recommend this. If their system is so hopeless screwed up as to send you such a monthly bill for $0.00, even after notifying them, don’t risk sending them anything with your financial details on it. Some resourceful ne’er-do-well at Sprint may attempt to process the check through the system. At best nothing damaging will occur. At worst, … wel do you really want to risk it in this day and age?
You could send them a monthly service fee bill to cover the cost and handling of you having to check your mailbox for the bill they don’t send you once a month. Now wouldn’t that be fun if they paid it!
My office’s long distance service is through Sprint. I work remotely from the main office, and once in a while, someone back there will change billing details with Sprint (like to change the charge number it’s assigned to or something.)
Sprint always calls the actual number that is affected first, it seems like. I always have to tell them that I don’t handle the billing. They have the office’s phone number too, but mine must be first on the list. It’s not a scam, not in my case. It’s just a little silly.
Sorry if I didn’t make it clear, they are calling on my work number. These calls never come through the main line, they always come to my direct number.
Got another call again this morning, and I just told the lady that if she doesn’t have anymore information than “someone” called and used my work number as the reference, then I can’t help her. It’s the weirdest fucking thing. I just have no idea why any company would legitimately not have any records of anything except someone somewhere made some call sometime about some account and a billing issue.
