Yep, the whole manager thing doesn’t make much sense.
I’m curious where you got your information concerning the no refunds policy on the buy 2 get 1 free sale. I checked out the web site and couldn’t find it.
I find it very difficult to believe that the details of that sale would not be explained upon a return attempt. Especially when several people were involved.
Admittedly, I don’t patronize B&N very often, but I’ve not been in one that has only a single point-of-sale, where it would truly be possible to “hold up the entire store”. There have always been multiple registers with plenty of people ready to take my money. I think you’re trying to make the OP out to be a jerk, where it’s truly not warranted.
If you haven’t already, perhaps it time for you to find a non-retail job, maybe a windowless room at the end of a long hall where you won’t be forced to interact with anyone. Or them with you.
The OP was in the Movies & Music section, which typically only has one or two registers.
[QUOTE]
It true with mail in rebates and with coupons as well. Companies could never afford the coupons they send out if all of them were used. They no few will be. Companies know when they use a mail in rebate as a promo that many people will either not send it in or not read it well enough to follow directions. I suspect that some even deny legitimate rebates because they know most people won’t fight very hard.
Some stores just have stupid policies that employees have to enforce. It doesn’t make any sense at all. They must suspect that the policy prevents those discount return/rebuy cheaper, sales more than they alienate customers. I disagree, but it’s thier store.
the best humor is often rooted in truth.
Are you nuts? Do you shop at all? As others in this thread have already said, this is a VERY common practice. I have never been denied a price adjustment, anywhere.
I don’t know this for fact but I suspect the practice was invented by the retail chains to keep consumers coming back. There are 5-10 chain “department stores” within five miles of my home, all in direct competition with each other. They all want your money and they will go to great lengths to get it and keep you from going somewhere else.
It’s not at all unusual (around here, at least) to find store “A” selling something for less than store “B”, and have “B” match the price just by asking them.
Still, was it possible to “hold up the entire store”? With potentially two registers right there and probably four more at the “main” checkout, I doubt it would have been a real huge inconvenience to anyone else.
If there had been other customers wanting to buy DVDs or CDs, it would have held them up. You can only purchase those items in the music/DVD department, which these days will generally only have one register open. Once managers are present, however, they will tend to take over the return transaction, freeing the music seller to ring up other customers.
Anyone been in a B&N lately? He could have been at that register for an hour and no one would have been inconvenienced.
Probably not the “entire store”, but depending on how busy it is and how many staff are scheduled, you can indeed create a hold up. (And yes, some items can only be purchased at a certain area, depending on what store you’re at)
Tangential anecdote – but it does have the “crazy policies” angle…
A while back a local chain bookseller (Whitcoulls, for fellow NZers) was having a 50% off sale on paperbacks.
I selected a total of 9 books and walked to the checkout. Three checkouts were open and ready, and no other customers in sight. Put the 9 books on the counter and was told by the pleasant and slightly embarrassed looking assistant that they had strict orders that during the sale period they could only process 3 books at a time, and that I’d then have to go to the back of the (non-existent) queue for the next 3.
After a moment of looking like a concussed fish and trying to wrap my head around the Dilbert-esque policy I plonked 3 books in front of each of the 3 checkout operators who happily each processed a sale… and they even passed a bag from one to the other so that all 9 novels ended up in a single container. :rolleyes:
who gives a shit if the entire store is held up? it’s their rank stupidity and misapplication/misunderstanding of their own policies that is causing the back-up (if any) anyways. if anything, it would incentivize them away from their own incompetence.
That’s definitely how I would look at it–somebody created that problem, and it wasn’t me.
Because it’s not affecting the store – it’s affecting the other customers?
(I’m talking in general, BTW, not specifically about Little Nemo’s situation.)
a lot of things stores do affect other customers. not my problem.
Then you’re a dick.
really? causing a delay because the store won’t properly enforce a return policy makes me a dick?
is this really your position?
Maybe they didn’t want to get the ashes everywhere.
No, not caring about the fact that others around you are also waiting is what’s making you a dick.
Sometimes a wait is inevitable, of course. However, you sound like you deliberately LIKE the fact that you’re causing the line to build up, just to piss off the staff. THAT is being a dick. Don’t deliberately TRY to make a scene and take up peoples’ time on purpose, just for shits and giggles. It’s not the staff that’s affected, as much as the people waiting behind you.
IF the store is deliberately being a dick, yeah, go for it. But don’t be an asshole yourself.
If I’m wrong, I appologize.
It took me a minute to find the reference. Nice catch.