The place where I work has a maintenance department that is responsible for maintaining all of the various machinery that we use at our factory.
Some of the machinery is older than dirt; so as you can imagine, things break down and need to be fixed. Sometimes, these issues require immediate attention, and other times, the machine can practically be taken out of service for a month.
First question: would it make any sense to use the same, or similar, software that we use in IT to track technical support issues to keep track of the maintenance issues at this plant?
Second question: If the answer to the first question is yes, what would be a good, simple option?